Senior Director, Data & AI Systems

FLSA: Exempt/Overtime Ineligible

Benefits: Eligible

Hours Per Week: 40/Full-time

Met Council is America’s largest Jewish charity dedicated to serving the needy. We fight poverty through comprehensive social services and by treating each client with compassion, integrity, and respect. Our programs are staffed by experts who help over 325,000 clients each year and advocate on behalf of all needy New Yorkers. Our services include 100% affordable housing at 21 locations, family violence services, Holocaust survivor assistance, geriatric social work, crisis intervention and the largest free kosher food distribution program in the world. Our network of 101 food pantries, affordable housing sites, and affiliated JCCs provide services directly in neighborhoods across New York City.

Position Summary:

Met Council seeks a creative, entrepreneurial, and experienced technical leader to serve as its first Senior Director of Data & AI Systems. This is a hands-on technical leadership role. This individual will own the long-term vision for—and the ongoing build of—Met Council’s data architecture, information systems, and responsible AI adoption, unifying data across the organization’s core platforms, strengthening data governance, and advancing the systems that make trustworthy reporting and AI possible.

The successful candidate will build sustainable, scalable data and technology solutions in partnership with internal teams and external vendors, and design accessible, user-friendly systems in collaboration with diverse users across the organization. The Senior Director of Data & AI Systems will lead an in-house technical team, partner with internal and external stakeholders, including government agencies, community organizations, and financial institutions, to ensure the usability, design, functionality, and sustainability of Met Council’s platforms for its extensive network of clients and partners across New York City.

Principal Responsibilities:

Data Infrastructure & Integration

• Serving as product owner across Met Council’s departmental Salesforce instances, ensuring both day-to-day functionality and continuous improvement within a well-governed data environment.
• Own the evolution of Met Council’s data systems and architecture to meet programmatic needs while maintaining the highest levels of data integrity.
• Maintain and strengthen the data foundation, including pipelines, integration middleware, and warehousing, that supports organization-wide business intelligence and reporting.
• Overseeing the data operations and analytics function, and providing strategic direction on related projects.
• Supporting the integration of data visualization and business intelligence tools, such as Tableau, within and across the organization.
• Define project metrics and return-on-investment goals for data and technology initiatives, track performance post-delivery, and communicate results regularly with stakeholders.

AI & Data Governance

• Recommend, own, and implement AI and data-governance policy across client-data systems, including PII protection, vendor Business Associate Agreement (BAA) compliance, and the secure and responsible use of artificial intelligence.
• Recommend, oversee, and implement technology solutions and policies that align with Met Council’s holistic approach to client service and its mission to move individuals from crisis to stability.
• Support AI tools and vendor engagements through secure, compliant deployment.

Collaboration & Partnerships

• Coordinate technology initiatives with external vendors, consultants, software providers, and security advisors, evaluating and recommending solutions in partnership with Met Council teams.
• Supporting Met Council’s departments and its growing data-analysis needs, fostering collaboration and attracting technical capability.
• Fostering interdepartmental collaboration through technology by integrating systems that facilitate communication and data sharing.

Technology Leadership

• Leading technological capacity building initiatives, including selecting appropriate technologies, negotiating licensing, and implementing them effectively.
• Optimizing resource allocation through strategic technology investments and fostering collaborations with technology partners
• Driving digital transformation efforts within the organization, identifying and implementing advanced technologies to improve service delivery and boost operational effici…