Network Engineer (Times Square Tower Office)

About us

KnitWell Group, a specialty retail operating company, comprises some of the most iconic brands in America – Ann Taylor, Chico’s, Haven Well Within, Lane Bryant, LOFT, Soma, Talbots, White House Black Market. Individually, our brands are unique and strong. Together, we are powerful.
Our common thread is our commitment to create exceptional products, provide memorable experiences, and achieve superior results. Our associates are innovators who thrive through collaboration and are dedicated to excellence. At the heart of it all are the customers we serve. We are dedicated to creating fashion that not only looks good but also makes our customers feel good.

About the role

The Network Engineer provides Tier 1 and Tier 2 network support for users, IT business partners, and the Client Services team across the corporate environment, and is based in our Times Square Tower office. This role is focused on frontline troubleshooting for wireless, wired, and local connectivity issues while also supporting the Network Engineering team with maintenance, project execution, documentation, and implementation of practical enterprise network solutions. The ideal candidate has hands-on exposure to enterprise switching, routing, wireless, and VPN technologies, including a solid practical understanding of routing protocols and how they are implemented and supported in a production network environment. This position is expected to be onsite five days per week and may interact with senior leadership when supporting business-critical connectivity needs.

The impact you can have

• Provide Tier 1 and Tier 2 support for local and remote users, including troubleshooting wireless and wired connectivity for desktops, laptops, mobile devices, conference rooms, and shared workspaces.
• Partner closely with the Client Services team to resolve end-user connectivity issues, improve escalation quality, and reduce repeat incidents through documentation and root-cause analysis.
• Support the Network Engineering team in day-to-day operational work, including network maintenance, MDF/IDF cleanup, and readiness activities for building or facilities maintenance.
• Install, configure, validate, and support network assets such as routers, switches, wireless access points, cabling, switch ports, trunks, VLANs, and related campus network components.
• Apply practical knowledge of routing protocols such as EIGRP, OSPF, and BGP to assist with implementation, validation, troubleshooting, and change support in an enterprise environment.
• Participate in network engineering projects by gathering requirements, assisting with design discussions, testing proposed solutions, documenting changes, and supporting implementation activities.
• Recommend and help implement enterprise networking best practices, standards, and repeatable processes that improve network reliability and the end-user experience.
• Develop and maintain support documentation, diagrams, standard operating procedures, VLAN references, MDF/IDF switch documentation, and wireless access point inventories.
• Manage network support tickets, prioritize critical issues appropriately, communicate status clearly, and escalate to support partners or Tier 3 network engineering when needed.
• Prioritize executive and business-critical support needs when required, including C-level support scenarios.
• Provide after-hours or weekend support as needed for maintenance windows, outages, or time-sensitive operational activities.
• Work onsite five days per week to provide hands-on support for local connectivity, campus networking, conference room issues, and project-related implementation work.

You’ll bring to the role

Minimum of 3 years of relevant network support or network engineering experience in an enterprise environment.

• Cisco Certified Network Associate certification or equivalent practical experience preferred.
• Good practical understanding of TCP/IP and routing protocols, including EIGRP, OSPF, and BGP, with experience supporting or implementing routing in an enterprise network environment.
• Comfortable using Cisco command line interface tools for basic configuration, validation, and troubleshooting.
• Familiarity with Cisco Catalyst switching, trunking, VLANs, switch ports, access layer troubleshooting, and campus network support.
• Basic understanding of VPN technologies, including IPsec and SSL VPN concepts.
• Experience supporting wireless connectivity issues, access…