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INFRASTRUCTURE MONITORING - SOFTWARE DEVELOPER

  • Source: LinkedIn
  • Cogic Technologies
  • On-site
  • New York City
  • Full-Time
  • Mid level

Job Description

Key Responsibilities 1 Replication of Tickets from Accenture Tool to client tool vice-versa

2 The updating of tickets is critical activity and need to be performed in real time basis

3 Proper Handling of Tickets Creation , Update , Closure

4 Working closely with technical team for driving of incidents to closure

5 Sharing timely reports with management

Technical Experience : 1 Should have knowledge about Service Now tool

2 Must be good in understanding customers queries in order to replication of the tickets

3 Performs incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper management attention

  • LOCATION : NEW YORK
  • QUALIFICATION : 3+ YEARS EXPERIENCE, GRADUATION
  • EXPERIENCE : 3+ YEARS EXPERIENCE, GRADUATION
  • KEYSKILLS : 3+ HTML, JSP, Windows server, UNIX, Linux.

Skills

  • accenture
  • Servicenow
  • microsoft-windows-server
  • window-server
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