Business Analyst – Intelligent Virtual Assistant (IVA)

Compensation & Location

Location: Rosemead, CA

Pay Range: $28.00 – $35.00 per hour (based on experience and internal equity)

Schedule: Full-time, contract; long-term opportunity

Work Type: Hybrid (Onsite Tuesday & Wednesday)

Benefits: Health, Vision, Dental, Life Insurance, 401k, Continuing and on-demand education

📍 Must be willing to work onsite in Rosemead, C

A❌ Sponsorship is NOT AVAILABLE for this rol

e‼️ ONLY W2 – NO CORP to CORP – NO 3rd Partie

**s

Position Summa**

ryWe are seeking a Business Analyst – Intelligent Virtual Assistant (IV A) to support enterprise conversational AI and digital self-service initiatives. This role is responsible for translating approved product backlog items into detailed, testable business and system requirements while ensuring complete traceability from requirements through testing, implementation, and production validatio

n.

The ideal candidate has strong business analysis experience supporting IVR, IVA, contact center, chatbot, or digital customer experience platforms. This individual will partner closely with Product Management, Engineering, QA, Operations, Analytics, and business stakeholders to document business rules, customer journeys, system integrations, and acceptance criteria that enable successful delivery of intelligent customer service solutio

**ns.

Key Responsibili**

• tiesAnalyze approved backlog items, business requirements, policies, and system documenta
• tionFacilitate requirements gathering sessions with Product Management, Engineering, Operations, QA, vendors, SMEs, and business stakehol
• dersTranslate business needs into detailed functional and non-functional requirem
• entsDocument business rules, decision logic, validations, calculations, workflows, and exception hand
• lingIdentify requirement gaps, conflicts, dependencies, risks, and unresolved business decis
• ionsExpand customer journeys into detailed functional scenarios and end-to-end business proce
• ssesDocument success paths, alternate flows, exceptions, failures, escalations, and recovery scena
• riosDefine data mappings, integrations, APIs, reporting requirements, and interface specificat
• ionsDevelop detailed acceptance criteria that are measurable, traceable, and test
• ableCreate functional, integration, regression, end-to-end, negative, and exception-based test scena
• riosSupport testing, defect triage, validation, retesting, and production readiness activi
• tiesPerform root cause analysis for defects and identify whether issues originate from requirements, integrations, configuration, business rules, or platform beha
• viorValidate production releases against approved requirements and recommend improvem
• entsMaintain complete traceability across requirements, testing, defects, integrations, and production rele

**ases

What You’ll Be Worki**

• ng OnIntelligent Virtual Assistant (IVA) plat
• formsIVR modernization initia
• tivesConversational AI solu
• tionsCustomer self-service plat
• formsContact center technol
• ogiesDigital customer jou
• rneysBusiness rules manag
• ementAPI and system integra
• tionsRequirements document
• ationProduction validation and quality assu

**rance

Required Skills & Expe**

• rience3–5 years of Business Analysis experience supporting technology or digital initi
• ativesExperience supporting IVR, IVA, chatbots, conversational AI, contact center, or digital self-service pla
• tformsStrong experience gathering, analyzing, and documenting business and system requir
• ementsExperience documenting business rules, workflows, decision logic, and process
• flowsExperience creating functional and non-functional requir
• ementsExperience developing acceptance criteria and maintaining requirements tracea
• bilityExperience producing data mappings, interface specifications, and integration documen
• tationExperience creating functional, regression, integration, end-to-end, and negative test sce
• nariosWorking knowledge of APIs, relational databases, system integrations, and upstream/downstream depend
• enciesExperience with SQL or similar data validation m
• ethodsStrong analytical, facilitation, communication, and documentation
• skillsAbility to support multiple initiatives in a dynamic Agile envir

**onment

Desired**

• SkillsVoice application
• testingConversational AI
• testingCustomer authent
• icationEnterprise system integ
• rationsAnalytics dashboards and re
• portingOperational re
• po…