Project Manager - Pharmacy Services

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

SUMMARY

This Project Manager role supports Pharmacy Services and partners closely with Pharmacy Services leadership to advance operational excellence and deliver strategic priorities. Responsibilities include managing project plans, milestones, and dependencies; driving governance and executive reporting; and ensuring risks, issues, and decisions are tracked and resolved across the portfolio. The position requires driving cross-functional collaboration across customer experience, dispense operations, risk, contracting, logistics, packaging, external vendors, and internal partners within a fast-paced, highly regulated, and accelerated environment.

COMPETENCIES & CORE BEHAVIORS

• Universal Competencies: Execution Excellence, Stakeholder Leadership, Governance and Risk Management.
• Additional Competencies: AI base knowledge (Copilot, Claude, etc.), Vendor Management, Change Management, Customer Experience, Portfolio Management, Project Coordination & Administration.
• Core Behaviors: Standards Champion, Adaptive Mover, Self-Starter, Continuous Improver, Bias for Action, Ownership Mindset, Results Orientation, Proactive Communication, Influence Without Authority, Attention to Detail, Adaptability.

REQUIRED EDUCATION

• Bachelor’s degree in Business, Project Management, Operations, Healthcare Administration, Information Technology, or a related field.

EXPERIENCE

• 3–7+ years of experience supporting or leading projects, programs, or business initiatives in a cross-functional environment.
• Experience supporting a senior leader or leadership team across multiple concurrent workstreams while managing competing priorities, deadlines, and stakeholders simultaneously.
• Experience leading cross-functional project plans, timelines, milestones, dependencies, RAID logs, governance reporting, and executive dashboards.
• Experience partnering with operational teams spanning dispense operations, contracting, logistics, packaging, and external vendor partners in fast-paced, highly regulated environments.

LANGUAGE SKILLS

• Excellent written and verbal communication skills.

QUALIFICATIONS

• Required:
• • Demonstrated experience developing and maintaining project plans, timelines, milestones, and status reporting.
  • Experience coordinating meetings, documenting decisions, and tracking action items through completion.
  • Strong organizational and time management skills with the ability to manage multiple priorities simultaneously.
  • Proficiency with project management and collaboration tools (Smartsheet, Microsoft Project, Excel, Planner, Teams, SharePoint).
  • Experience managing risks, issues, dependencies, and stakeholder communications.
  • Ability to work independently and drive work to completion with minimal supervision.
  • Strong analytical and problem-solving skills.
• Preferred:
• • CAPM, PMP, PMI-ACP, or equivalent project management certification.
  • Experience working within a PMO or project governance framework.
  • Healthcare, pharmaceutical, consumer services, or regulated industry experience.
  • Experience supporting leadership and senior stakeholders.
  • Change management experience (Prosci or equivalent).
  • Experience with portfolio reporting, dashboard development, and business process improvement.

PHYSICAL DEMANDS

Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communicat…