Software (Technical) Support Engineer

Job Summary

We are looking for a Software (Technical) Support Engineer to increase the Team in Bengaluru, India.

Location

Bengaluru, India

Responsibilities

• Virtual Machine Support: Support and maintain a large cluster of virtual machines (VMs) running multiple Microsoft Windows OS (Server 2008 / Server 2019 / Windows 10 / CE 7 / etc.) with custom configuration and software interacting over a VLAN environment. Develop and release updated virtual machines for new product introductions updated OS / software baseline. Maintain custom software configuration sets for existing product releases. Knowledge of VMWare infrastructure and functional operations required.
• System Software Troubleshooting: Microsoft/Networking/Applications (Analyze reported problems Validate solutions -Provide troubleshooting plans to discover root cause - Deliver rapid resolution on systemic issues)
• Software Test Validation: (Collect Incorporate Customer specific test scenarios -Construct virtual machines for testing troubleshooting - Execute test plans to Validate Software VM release). Work closely with development team on application release deployment.
• Create, test, and verify installation/upgrade instructions for Applied Materials product releases. Develop and train field teams on software procedures related to virtual machines.
• Attend AMAT classes in designated product line and external classes for third-party software.
• Provide assistance in analysis of customer OS performance, integration and database management issues. Deliver updates and reports to managers, partners and peers.
• Assist in training junior level engineers in departmental procedures, corporate procedures, and detailed product operation.

Skills Competencies

• Technical Competencies
• Software Test Simulation (2)
• Software Test Scripts (1)
• Software Test Requirements / Specifications (1)
• Software Test Execution (2)
• Software Test Documentation (1)
• Software Test Cases (1)
• Software Test And Test Release Plan Design (1)
• Software Tech Support Knowledgebase Sharing (2)
• Software Issue Problem Statement (2)
• Software Issue Investigation (1)
• Software Distribution (1)
• Internal Software Training (1)
• Factory Automation Support (1)
• Equipment Factory Automation Support (1)
• Customer Software Simulations (1)
• AMAT Product Development Life Cycle (1)
• Troubleshoot Software Issues (1)

• Track Software Performance (1)

• Other Competencies
• Service Excellence (1)
• Project Management (1)
• Problem Solving (2)
• Present Field Issues (1)
• New Product/Feature Documentation (1)
• Develop Customer Relationships (1)
• Customer Service Management (1)
• Communication (1)
• Accuracy Attention to Detail (1)

Business Behavioral Competencies

• Understands key business drivers; uses this understanding to accomplish own work in autonomy
• Problem Solving: Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents
• Impact: Impacts quality of own work and the work of others on the team; works within guidelines and policies
• Interpersonal Skills: Explains complex information to others in straightforward situations
• Customer Management capabilities

Education

Bachelor or Master Degree (Computer Engineering, Electronic Engineering, Automation Engineering)

Experience

2 - 4 Years

Languages

English Fluent

Time Type

Full time

Employee Type

Assignee / Regular

Travel

Yes, 10% of the Time

Relocation Eligible

Yes