Dental Virtual Assistant (Spanish- English Bilingual)

About The Company Join a pediatric dental surgery practice in Florida dedicated to providing high-quality care for children. We are looking for a reliable and detail-oriented Medical Virtual Assistant to support our administrative operations and help deliver an excellent patient experience.

Responsibilities Top Priorities

• Serve as the virtual front desk by managing inbound and outbound patient calls and patient communications.
• Process dental and medical insurance pre-authorizations.
• Upload and organize faxes and patient documents.

Additional Responsibilities

• Manage and update patient records in Oryx.
• Verify dental and medical insurance eligibility including same-day eligibility checks
• Prepare and send referral acknowledgment letters and emails.
• Perform billing-related tasks.
• Maintain accurate patient records and ensure HIPAA compliance.
• Submit daily end-of-day activity reports.
• Provide general administrative support as needed

Requirements Experience

• At least 1 year of experience in a dental or healthcare administrative role. Dental practice experience is highly preferred.
• At least 1 year of experience with dental and medical insurance pre-authorizations and insurance eligibility verification.
• Experience using EMR/EHR systems. Experience with Oryx is a plus.
• Clinical or healthcare experience (e.g., Nursing, Medical Assisting, Medical Billing, or similar) is an advantage.
• HIPAA training or certification is a plus.

Skills & Qualifications

• Spanish-English bilingual skills are highly preferred.
• Excellent customer service and patient communication skills.
• Organized, detail-oriented, and reliable.
• Able to work independently with minimal supervision.
• Proficient with Google Workspace (Google Drive and Google Meet).

Basic Requirements

• Must speak and write English clearly and professionally.
• Must have relevant work experience.
• Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
• Must be available to attend video meetings with camera on when required.

Technical Requirements

• Computer: Reliable laptop or desktop computer.
• Internet: Stable high-speed internet connection (minimum 25 Mbps).
• Audio: Noise-canceling headset.
• Video: Working webcam for virtual meetings.
• Workspace: Quiet and professional work environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.