Manager/Senior Manager, IT AI Product Owner

Overview:

Position Title: IT AI Product Owner

Reports to: Head of AI Engineering

Our company is seeking an IT AI Product Owner to support the operation and continuous improvement of our AI-enabled business solutions/products, with a specific focus on Generative Engine Optimization (GEO) — the discipline of ensuring company brands, products, and scientific content are accurately represented, discoverable, and favorably surfaced across AI-driven search and answer engines (e.g., ChatGPT, Perplexity, Gemini, Copilot, and similar generative platforms). This role sits at the intersection of IT operations, and business function teams such as digital marketing/communications, and content governance, and requires someone comfortable working across technical systems, business stakeholders, and compliance requirements unique to the life sciences industry.

The ideal candidate will combine solid technical/business analysis skills with curiosity about the evolving generative AI search landscape, and will be comfortable owning a recurring monitoring cadence, translating findings into actionable recommendations, and partnering with Marketing, Medical/Regulatory, and IT teams to keep company content accurate and optimized.

What Success Looks Like

• AI solution incidents and enhancement requests are resolved efficiently, with strong stakeholder satisfaction.
• A consistent, well-documented GEO monitoring cadence is in place, surfacing issues before they become reputational or compliance risks.
• Content updates driven by GEO insights are implemented on schedule and demonstrably improve the accuracy and visibility of company assets in AI-generated answers.
• IT, Marketing, Medical, and Regulatory teams view this role as a trusted, proactive partner on AI and digital content matters.

Responsibilities:

Business Translation & Agile Backlog Management:

• Translation of complex, unstructured business workflows and strategic goals into clear, actionable user stories, acceptance criteria, and system requirements that IT and engineering teams can immediately execute within an Agile/Scrum environment.
• Serve as day-to-day operational support for internal AI solutions/tools (e.g., generative AI writing assistants, chatbots, internal copilots, AI-enabled analytics platforms), monitoring performance, availability, and adoption.
• Triage and resolve or escalate incidents, access requests, and configuration issues related to AI platforms in partnership with IT infrastructure, vendors, and business owners.
• Support governance activities including AI tool intake, risk/compliance reviews, and maintenance of an AI use-case inventory.
• Coordinate user acceptance testing (UAT), release notes, and training materials for AI solution updates and rollouts.

GEO Monitoring & Analysis

• Conduct regular (weekly/monthly) monitoring of how company brands, products, pipeline assets, and scientific/medical content appear across generative AI search and answer engines.
• Track accuracy, completeness, sentiment, and citation sources of AI-generated responses referencing company assets; flag misinformation, outdated data, or off-label/non-compliant representations for immediate escalation.
• Benchmark company visibility in AI-generated answers against competitors and industry standards; maintain a GEO scorecard/dashboard of findings and trends over time.
• Stay current on GEO/AI search best practices (structured data, content authority signals, schema markup, source citation patterns, llms.txt and similar emerging standards) and evaluate their applicability to company digital assets.
• Partner with IT and analytics teams to build or maintain lightweight tools, scripts, or dashboards that automate GEO monitoring where feasible.

Content Strategy & Updates

• Translate GEO monitoring findings into concrete, prioritized recommendations for content updates across owned digital properties (websites, HCP/patient portals, press releases, product pages, structured data).
• Partner with Marketing, Corporate Communications, Medical Affairs, and Regulatory/Legal to route recommended content changes through appropriate medical-legal-regulatory (MLR) review and approval workflows.
• Support implementation of approved content updates in collaboration with web/content teams, ensuring changes are applied consistently across channels and properly tagged/structured for machine readability.
• Maintain documentation of GEO findings, actions taken, and outcomes to demon…