Azure Virtual Desktop

Role : Azure Virtual Desktop (AVD) & Client PCs Support Engineer

YOE : 6 to 15

Location : Bengaluru, PAN INDIA

JD:

Azure Virtual Desktop (AVD) Operations

• Provision, configure and support AVD host pools, session hosts, application groups, workspaces and user assignments.
• Manage golden image lifecycle, application availability, desktop publishing and access validation.
• Troubleshoot AVD logon, connectivity, performance, profile, session host and user experience issues.
• Manage FSLogix profiles, profile containers, folder redirection and related storage/access issues.
• Monitor AVD health, session performance, availability, capacity and consumption trends; recommend right-sizing actions.

Client PC and Endpoint Support

• Provide L2 support for Windows 10/11 laptops and desktops, including OS, device, application, VPN, browser, printing, Teams and Microsoft 365 issues.
• Support device provisioning, rebuild, refresh, IMACD, break/fix coordination, asset updates and handover activities.
• Manage endpoint configuration, compliance policies, application deployment and patching through Intune / Microsoft Endpoint Manager and SCCM / MECM where applicable.

Security, Governance and ITSM

• Implement and support endpoint security baselines, Defender for Endpoint, compliance posture, vulnerability remediation and conditional access dependencies.
• Handle incidents, service requests, problems and changes through ITSM tools such as ServiceNow, ensuring SLA adherence and timely updates.
• Maintain technical documentation, SOPs, knowledge articles, operational reports, deployment records, asset inventory and CMDB updates.
• Collaborate with Service Desk, EUC engineering, infrastructure, identity, security, network and application teams for escalations and continuous improvement.