Travel Desk Assistant

Description Position Overview: Indagare is seeking a Travel Desk Assistant to join our Bookings team. This Travel Desk Assistant will support Indagare’s Travel Desk Lead, working closely with them to manage the logistical and operational needs of all trip-planning activities that enable our members to discover authentic experiences and make remarkable journeys.

You will report to the Operations Manager. This is a fully remote position.

What You’ll Do

• Ensure all-important details are gathered to put together a trip itinerary. This includes:

• Corresponding by phone and/or email with hotels and other suppliers (tour guides, ground operators, etc.) to check rates and availability.
• Making and confirming reservations and services.
• Creating and editing detailed trip proposals, itineraries, and final documents.
• Troubleshooting common travel questions such as routing, visa requirements, etc.

• Ensuring accurate pricing, invoicing, and payments working with international currencies.

• Establish strong relationships with travel partners and destination experts.
• Collaborate and share intel with other Travel Operations Assistants and Designers, as well as assist in training and coverage efforts.
• Assist the company’s Self Planner and Custom Planner members at the appropriate level, confirming hotel reservations via email, phone, and Indagare’s booking platform.
• Expand your knowledge of the travel industry and destinations via Indagare training to grow into a Trip Designer or Operations Lead role.
• Other duties as assigned.
• This position is currently remote and can be based anywhere in the United States.

What You’ll Bring

• Bachelor’s degree
• 1+ years of full-time professional experience preferred
• A passion for travel planning and a strong desire in growing into a travel specialist
• A natural ability to deliver excellent customer service in line with our hospitality ethos
• Strong organizational skills with demonstrated ability to meet key milestones on time and with quality
• Excellent attention to detail and follow-through
• Ability to adjust to changing priorities and handle multiple assignments at once in a fast-paced, dynamic environment
• Positive and collaborative attitude
• Technical skills to get the job done. This includes being proficient in Microsoft Office (Word, Excel, PowerPoint) and Google Suite (Google Docs, Google Sheets). Slack, Salesforce and Zoom experience preferred