Principal Network Engineer

Description TTEC is seeking a well-balanced Principal Network Engineer who has strong practical knowledge in building, maintaining, monitoring & diagnosing issues for both Network Core Technologies (Routing & Switching) as well as Network Security (Firewalls)

Key Responsibilities

• Responsible for the implementation, testing and training of new projects and initiatives.
• Performs the analysis, design, and development of new LAN/WAN initiatives.
• Responsible for integrating business systems within the corporate information technology environment.
• Develops business cases for request for new or additional hardware or software.
• Coordinates with Management and Technology Managers/Engineers to resolve issues relating to LAN/WAN.
• Conducts training and mentoring sessions. Provides the highest level of support to the technical operations groups and junior level engineers.
• Acts as a liaison with vendors and third-party providers.
• Responsible for creating and maintaining documentation for all assigned Enterprise network designs.
• Capable of project managing complex technical projects and communicating status to Customers.
• Flexible person with the ability to manage stressful situations and adapt to rapidly changing environments and requirements.
• Ability to thrive in a fast paced, multi-cultural, customer-oriented environment.
• Ability to workdays, evenings, and weekends as required; 24x7 support.
• Exceptional documentation and communication skills.
• Team motivated, especially when implementing new solutions and troubleshooting issues - the entire team must be able to work with other groups (network, telecom, systems) to build an environment or resolve an issue.
• Ability to communicate and interact with a variety of people at different levels (must have strong “people skills” to communicate basic non-technical concepts with end users, technical skills to communicate with engineering team, etc.)
• Other duties as assigned by management.
• Design, configure, and maintain network infrastructure using network automation tools.
• Have a passion to find out network operations use cases and automate them using tools such as Ansible and Python.

Core Networking Requirements

• In-depth knowledge and implementation skills of Cisco’s ACI, Switching, Routing and Security products.
• Well versed in SDWAN Technology; in particular SD-WAN Manager (formerly vManage) & Cisco SD-WAN (formally Viptela).
• In-depth knowledge of Voice Over IP; experience with Cisco and Avaya VOIP Products and or VoIP standard protocols ie SIP, H323 etc.
• In-depth knowledge of IP Routing, Quality of Service technologies with demonstrated implementation in a large enterprise organization.
• Cloud networking experience strongly desired. Practical experience with AWS and/or GCP and/or Azure
• Knowledge of Infrastructure as Code technology to include common scripting languages.
• Knowledgeable in Packet capture and packet analysis.
• Highly knowledgeable in Dynamic routing protocols such as OSPF, BGP, EIGRP etc.
• Ability to effectively troubleshoot complex IP networks that support voice, data and possibly video.
• In-depth knowledge of F5 BIG-IP with implementation experience in a large enterprise organization or equivalent Load Balancing schemas.
• Knowledgeable in UCS/VDI data center environments.
• Familiarization in VPN/IPSEC tunnels and NAT protocols.
• Ability to effectively communicate with internal Operations groups, company clients and or vendors.
• Highly knowledgeable in IP Management for Enterprise systems.
• Knowledgeable in WiFi design components and WiFi implementations.
• Expert knowledge of LAN/WAN systems, networks, and Layer 4-8 applications
• As in a computer-related field, Vendor certification classes, or equivalent experience with aptitude for certification in network administration (CCNA a start, CCNP desirable and CCIE Certification a plus).
• Develop new ideas and technical procedures to increase automation, improve operational efficiency with network focused tooling and enhance workflow to minimize and/or eliminate manual CLI processes.
• Possess automation tool abilities using such tools as Python, Ansible playbooks, Json, YAML, Jinja2, Netmiko, Paramiko desired.
• Knowledge of Terraform and Kubernetes tools used in application deployment and lifecycle management is a plus

Network Security Requirements

• Responsible for the design, configuration and installation of our security infrastructu…