Customer Service Assistant

About the Company

Vanquish Fitness was created in 2015 by two school friends, Oliver Maloney and Ruben O’Brien, and is now, not just an apparel brand and online retailer, but one of the fastest growing fitness communities in the world! Our mission is to inspire our colleagues on their pursuit of self defined greatness. Providing the time and resources that our employees need to strive to become Better Than Yesterday.

About the Role

We have an exciting opportunity within our Customer Service Team for someone to join us on a permanent full-time contract after successfully completing a 6-month probationary period, alongside an advanced title of ‘Junior Customer Service Executive’. We are looking for someone with a positive attitude, hardworking ethic and some knowledge within customer service, if you have more experience, then that’s always a bonus!

We are looking for someone who encompasses our values and mission, and is excited about the idea of supporting our customers to have the best experience with our products and within our community. You will be the voice for our customers, so a compassionate, professional, and understanding nature is a must. You should also be a quick thinker, problem solver, team player, who is organised and has excellent written communication. You must be a highly motivated individual and eager to learn and provide the best service.

Duties and Responsibilities

· You will be able to provide First Class customer care via Gorgias and similar platforms.

· Manage all customer communication efficiently and promptly.

· Cooperate with couriers daily to resolve shipment issues or delays.

· Proactively collaborate with the team to develop solutions for recurring queries or complaints.

· Ensure adherence to Vanquish policies and procedures.

· Relay relevant customer feedback to the Head of Customer Services and other relevant departments to optimize the customer experience.

Please note: This role will require working some half-day Saturdays per month, from home.

About You

· Exceptional Customer Service experience

· Excellent customer service skills

· Computer literacy, including Microsoft Office and Gmail

· Fluency in English (written and spoken)

· Ability to work well under pressure and adapt to change

· A highly motivated individual that is focused on developing, customer service, and using initiative.

· Effective team player with a positive, hard-working attitude

· Ideally, experience with platforms such as Zendesk, Shopify, and social media, including live chat

Benefits

35 hour working week

Annual apparel allowance

Discounts on everything Vanquish

Attendance to our community events

Free drinks in the office

Comany Socials

Hybrid working (2 days from home)

35 hour working week

Free Parking

Modern office in the grounds of a beautiful House gardens, perfect for lunch time walks to get your steps in

Pay: £24,000.00-£26,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Employee discount
• Free parking
• On-site parking
• Sick pay
• Work from home

Ability to commute/relocate:

• Enfield EN2 9HG: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• Will you now or in the future require sponsorship for employment visa status?
• Do you have any previous experience within customer service?

Work authorisation:

• United Kingdom (preferred)

Work Location: Hybrid remote in Enfield EN2 9HG