Consultant Software Engineer - Service Now Platform System Administrator

Company Profile:

At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve. At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.
This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please.

Job Title: Senior Systems Engineer - Public Cloud DevOps Engineer
Position: Senior Systems Engineer
Experience: 6-8 Years
Category: Infrastructure /Cloud
Location: Bangalore
Position ID: J0626-1075
Employment Type: Full-time

Job Summary:

The ServiceNow Platform System Administrator is responsible for maintaining the stability, usability, and performance of the ServiceNow environments. This role involves performing application maintenance, managing incident support for ServiceNow applications, and contributing to software releases by delivering configuration tasks and features, manage environments. The administrator should possess technical skills to execute common configuration and maintenance activities effectively.

Key Responsibilities:

• Maintain the stability and usability of the ServiceNow platform.
• Perform application maintenance and routine health checks.
• Manage and resolve incidents related to ServiceNow applications.
• Support ServiceNow software releases by delivering configuration tasks and implementing new features.
• Ensure compliance with best practices and organizational standards for ServiceNow administration.
• Collaborate with development teams and stakeholders to troubleshoot and resolve platform issues.
• Automate tasks when necessary .Manage sub production environments (DEV, UAT, PRE PROD) including interfaces with other SG apps to meet project’s needs: configuration and maintenance, data management, release/deployment support, access/permissions, automation.

Required Skills & Qualifications

Technical Skills

• Strong knowledge of ServiceNow Platform Administration.
• Experience with ServiceNow configuration and maintenance activities.
• Understanding of Incident Management, Change Management, and Release Management processes.
• Experience managing multiple ServiceNow environments (DEV, UAT, PRE-PROD).
• Knowledge of user access management, roles, and permissions.
• Familiarity with ServiceNow integrations and interfacing with external applications.
• Basic scripting and automation capabilities using ServiceNow tools and technologies.
• Understanding of ServiceNow platform architecture and best practices.

Preferred Qualifications

• Strong troubleshooting and analytical problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Ability to work collaboratively with cross-functional teams.
• Strong organizational skills with attention to detail.
• Ability to manage multiple priorities in a dynamic environment.

Your future duties and responsibilities

Required qualifications to be successful in this role

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