Senior Associate Software Engineer - ServiceNow Support

Who are we

Equinix is the worlds digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

Help us challenge assumptions, uncover bias, and remove barriersbecause progress starts with fresh ideas. Youll find belonging, purpose, and a team that welcomes youbecause when you feel valued, youre empowered to do your best work.

Job Summary

We areseekinga highly motivatedAssociate Software Engineerwith entry-level experience inServiceNow Development, strong exposure to the Software Development Lifecycle (SDLC), software technologies, and hands-on experience building software solutions. The ideal candidate shouldpossessstrong computer science fundamentals and programming skills to develop scalable software products and platform solutions.

You will contribute toServiceNow platform development, platform enhancements, production support, code fixes, platform engineering initiatives, and software quality engineering.You will alsohave the opportunity tobuild automation solutions, leverage AI AIOps, and continuously enhance your software engineering skills through structured learning and mentorship.

You will be professionally trained toacquirethe necessary technical and functional skillsrequiredfor success in the role.

Responsibilities

Learning

• Complete in-depth training and certification for ServiceNow Development.

• Participate in Software Quality Engineering training and gain exposure to modern test automation frameworks such as Selenium and Playwright.

• Continuously improve AI literacy and buildexpertisein AI-assisted engineering and AIOps initiatives.

ServiceNow Development

• Design, develop, configure, and enhance applications and workflows on the ServiceNow platform.

• Build and customize platform capabilities using ServiceNow development best practices.

• Contribute to platform enhancements and automation initiatives.

Platform Engineering Support

• Contribute to ServiceNow platform stability through troubleshooting, code fixes, production support, and platform maintenance.

• Participate in platform upgrades, health checks,monitoringsystem performance, and integration support.

• Support release validations, deployment activities, and post-release monitoring.

• Investigate recurring issues, perform Root Cause Analysis (RCA), and implement preventive solutions to improve platform resilience.

• Participate in Incident, Problem, and Change Management activities while ensuring SLA/SLO adherence.

Collaboration

• Participate in daily stand-ups, sprint planning, retrospectives, and other Agile ceremonies.

• Collaborate with cross-functional engineering teams to deliver high-quality software solutions.

Documentation

• Maintain technical documentation, runbooks, troubleshooting guides, deployment documentation, and knowledge base articles.

Qualifications

• Bachelor’’s orMaster’’s degree in Computer Science, Information Technology, Engineering, oran equivalentdiscipline.

• Strong educational background with solidtechnologyfundamentals.

• 12 years of hands-on experience in ServiceNow Development.

Must-Have Skills

• Strong understanding of software design, development principles, and SDLC.

• Hands-on knowledge of ServiceNow Development and platform capabilities.

• Exposure to ServiceNow modules such as ITSM, Incident Management, Change Management, Problem Management, Service Catalog, or Flow Designer.

• Basic programming knowledge (JavaScript preferred) and understanding of software engineering concepts.

• Understanding ofREST APIs and integrations.

• Strong analytical and problem-solving skills.

• Excellent verbal and written communication skills.

• Willingness to learnnew technologies, engineering practices, and business processes.

Preferred / Differentiator Skills

• ServiceNow Certified System Administrator (CSA) or other ServiceNow certifications.

• Exposure tosoftware quality engineering and test automation tools such as Playwright or Selenium.

• Knowledge of AI, Machine Learning, AI-assisted software engineering, or AIOps.

• Exposure to Agile methodologies, CI/CD, or DevOps practices.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.If you are a qualifie…