Software Engineer II

The team works on building highly scalable, secure, reliable, enterprise grade SaaS contact center software applications with a Build, Test, Deploy, Maintain, Own mindset, using Microservices based architecture and AWS services.

Talkdesk solution supports millions of real time interactions on a scalable data platform across Voice and Digital Channels, offers several NLP and AI capabilities and provides actionable insights to administrators, agents and supervisors.

Responsibilities:

• Design, implement, test and maintain SaaS services and features hosted on AWS, ensuring they are completed on time, and meet quality and five 9’s reliability standards.
• Work in a modern agile software engineering environment (with source code control, dev/stage/prod release cycle, extensive automated testing, and continuous deployment).
• Manage your work through the use of Github, Jira, and Talkdesk systems.
• Have end to end ownership of microservices, adhere to safe deployment practices, and operate with a DevOps mindset.
• Implement microservices with Security, Reliability, Telemetry as first principles, avoid technical debt.
• Implement automated unit, API and functional tests in a CI/CD environment.
• Work closely with cross-functional teams, including Product Management, Principal Engineers, SRE, Platform to ensure that all aspects of design and implementation are aligned.
• Actively participate in backlog grooming, design and code reviews.
• Identify and prioritize technical debt.
• Own reliability for your services and participate in on-call rotation. Resolve production incidents 24x7. Apply learnings from RCAs.
• Conduct research and stay up-to-date with industry trends and emerging technologies, making recommendations for their adoption as appropriate.
• Ensure that all engineering work is completed in compliance with industry regulations and standards.

Qualifications :

• Bachelor’s or Master’s degree in Computer Science or a related field.
• 2-4 year of experience architecting and implementing highly-available, reliable, secure SaaS applications based on microservices architecture.
• Expertise in Microservices, AWS, Java, Python, JavaScript, React, Spring Boot, Data streaming technologies, APIs, Messaging queues, Caches, CI/CD, Telemetry.
• Expertise with cloud telephony, UCaaS, CCaaS, SIP, SBC, integration with CPaaS providers.
• Experience with one or more database technologies (ex: PostgreSQL, MySQL, MongoDB).
• Experience with Docker/Kubernetes container technologies.
• Experience with REST API design and implementation.
• Experience with streaming technologies such as Kafka, Flink.
• Experience with modern automated testing, CI/CD pipelines and SaaS tools.
• Passion for producing clean, standards-compliant, secure code.
• Proficient with automated unit and API testing, continuous integration and safe deployment practices.
• Fearless about learning new technologies and technical approaches to application development.
• Experience working in a geographically distributed team.
• Excellent written and verbal communication skills.

Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.

Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of cus…