Account Director, AI Agency

EVERSANA INTOUCH® is a global, full-service marketing agency network serving the life sciences industry, and is the first – and only – agency network to be part of a fully integrated commercialization platform through EVERSANA®. We provide next-generation creative and media services, enterprise solutions and data analytics services for clients.

We get fired up when people talk about getting—and staying—healthy. That’s where we find our inspiration: in the very human experiences of patients, doctors, and even each other. Then, we collaborate on ways to make caring for one’s health more achievable, connecting patients and physicians with the information and tools they need.

We embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.

Job Description EVERSANA’s AI Agency is redefining how life sciences brands plan, create, and activate omnichannel marketing. We operate at the intersection of AI-driven content intelligence and precision omnichannel execution - combining the EVERSANA AI Agency Platform (built on Google Cloud, Gemini, and Vertex AI) with the Orchestrate™ Omnichannel Operating System to deliver measurable commercial impact for pharma and biotech brands.

We are a practitioner culture. That means we don’t wait for the industry to catch up - we explore, we build, we break things, and we figure out what AI can actually do in a regulated commercial environment before our clients have to ask. If you are the kind of person who has already built your own workflows in tools like Gemini, Claude, Perplexity, or Midjourney - who reads the release notes, experiments on weekends, and shows up to client meetings with something real to show - this role was written for you.

The Account Director provides strategic leadership in developing and leading strategic and tactical interactive marketing plans to clients. This is not a traditional account management role - it is a client excellence role that owns the quality, consistency, and impact of every client interaction and deliverable. You will serve as the primary client relationship owner for day-to-day engagement, ensuring exceptional communication, proactive problem-solving, and seamless delivery of platform value.

Qualifications

• Bachelor’s degree or equivalent education plus professional experience required
• Approx. 8+ years of related experience: client service, agency, and pharmaceutical experience required
• Expertise in digital, media and technology marketing and advertising
• Proven results with managing creative concept to delivery
• Proven leadership and mentoring skills (guiding a large team and multiple clients); Responsible for account staff team development
• Demonstrated track record of business development results from strong client relations
• Proven ability to manage teams of people in cross functional roles across the organization
• Strategic skill and strong business acumen
• Proven negotiation skills
• Creative thinker with analytical skills
• Ability to collaborate effectively at all levels and functions internally with EVERSANA INTOUCH and externally with clients and agency partners
• Strong and applied understanding of digital development and processes
• Demonstrated problem solving skills
• Strong written, presentation and verbal communication skills
• Excellent interpersonal skills
• Some travel may be required

Additional Information OUR CULTURAL BELIEFS: Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and empower others to act now.

Grow Talent I own my development and invest in the development of others.

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful and timely dialogue.

Embrace Diversity I create an environment of awareness and respect.

Always Innovate I am bold and creative in everything I do.

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