Admin Assistant I & Member Support Specialist

Position Summary

National Junior Basketball (NJB) is seeking a detail-oriented, customer-focused Administrative Assistant I / Member Support Specialist to support the day-to-day administrative operations of the organization while delivering exceptional service to our members.

This role serves as an important point of contact for parents, coaches, chapter directors, and community members by providing timely assistance, maintaining accurate records, and supporting internal administrative processes. The ideal candidate is organized, dependable, enjoys helping people, and thrives in a collaborative team environment.

Primary ResponsibilitiesMember Support (Approximately 50%)

• Respond to parent, coach, and member inquiries via phone, email, and online messaging.
• Assist families with registration questions and program support.
• Help troubleshoot SportsEngine registration issues.
• Process registration changes, transfers, and refunds in accordance with NJB policies.
• Provide information regarding league schedules, uniforms, practices, and events.
• Escalate complex issues to the appropriate department when necessary.
• Liaison between members and local league directors.
• Connect members with the appropriate department to support their inquiry.
• Maintain a professional, friendly, and solution-oriented approach during all member interactions.
• Assist with outbound communications, including registration reminders and follow-up emails.

Administrative Support (Approximately 50%)

• Maintain accurate electronic records and filing systems.
• Assist with data entry and database maintenance.
• Prepare spreadsheets, reports, and documents.
• Track administrative projects and assigned tasks.
• Support onboarding paperwork for employees, independent contractors, and volunteers.
• Monitor shared department inboxes.
• Coordinate internal meetings and calendars as assigned.
• Maintain and update Google Sheets, Docs, and Forms used for program tracking, scheduling, and internal operations
• Assist with inventory tracking and office organization.
• Perform general administrative duties supporting the Operations team.
• Support the execution of seasonal programs (Fall, Winter, Spring, Summer), including evaluations, schedules, and key events.

QualificationsRequired

• High school diploma or equivalent.
• 2–5 years of administrative or customer service experience.
• Strong verbal and written communication skills.
• Excellent organizational skills.
• Attention to detail.
• Ability to manage multiple priorities.
• Proficiency with Google Workspace.
• Comfortable learning new technology platforms.

Preferred

• Experience working in youth sports, nonprofit organizations, or customer service.
• Experience using SportsEngine or similar registration platforms.
• Bilingual (English/Spanish) is a plus.

Desired Skills

We’re looking for someone who is:

• Friendly and approachable
• Highly dependable
• Organized
• Patient
• Team-oriented
• Positive under pressure
• Detail-oriented
• Willing to learn
• Comfortable following established processes

Success in this Role

A successful Administrative Assistant I / Member Support Specialist will:

• Provide excellent service to NJB members.
• Respond promptly to inquiries.
• Maintain accurate records.
• Follow established procedures consistently.
• Communicate professionally.
• Help create a positive experience for every NJB family.
• Contribute to a collaborative and supportive office environment.

Physical Requirements

• Prolonged periods of sitting and computer work.
• Occasional lifting of office supplies or equipment up to 25 pounds.

Opportunities for Growth

This position provides a pathway for advancement into higher-level administrative and operations roles within NJB. Employees who demonstrate initiative, strong organizational skills, and increasing operational knowledge may have opportunities to grow into Administrative Assistant II, Operations Coordinator, or other leadership support positions.

Pay: $24.00 - $30.00 per hour

Benefits:

• Flexible schedule

Work Location: In person