Creative Lead/Studio Associate

*** Those that do not complete the screening questions will not be considered***

We’re seeking an energetic, creatively driven, and highly motivated individual to join our dynamic eCommerce team at our Dartmouth location! Your primary responsibilities will include creatively fulfilling orders with meticulous attention to detail, actively contributing to evolving our brand through innovative gift designs, and supporting our customer service team by calling couriers, answering client inquiries, sending invoices, pricing, and responding to emails.

This fast-paced, physical work environment demands excellent organizational skills, effective time management, and the flexibility to collaborate closely with teammates or work independently as needed.

A passion for the creative process, enthusiasm for luxury gifting as an art form, and a desire to deliver memorable experiences to clients are essential. Opportunities for advancement are available, aligned with your unique skills and creative interests. Previous experience with eCommerce and Shopify is a definite asset.

Hours - Full time - 37.5 Hours per week Monday to Friday 8am-4Pm

Location: 34 Mount Hope Avenue, Dartmouth, Nova Scotia

In this role you will:

• Lead and execute all stages of the gifting process, including pulling orders, assembling gifts with creative precision, packing gifts for shipment, and managing shipping logistics, ensuring alignment with our high standards.
• Design and mock-up innovative new gift concepts for upcoming seasonal collections and specialized corporate projects, actively leveraging your artistic and creative skills.
• Collaborate closely with the team to creatively curate and develop new products, gift designs, and customized gifting solutions that enhance our client experience and drive business growth, including tailored designs for corporate clients.
• Support multiple customer service team functions to deliver a fun, seamless, and upscale client gifting experience (answering calls/emails, coordinating gift deliveries, addressing client requests, etc.).
• Positively contribute to business growth and sales goals, supporting both online retail and corporate gifting channels.
• Assist with studio operational efficiency by collaborating with the team in receiving and unpacking product shipments, maintaining inventory, supporting website updates, enhancing and improving operational processes, and strategic planning as needed.
• Oversee and maintain the gifting workspace, ensuring cleanliness, optimal setup, and efficiency through regular tidying and organizational duties within the studio environment.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

• A passion for creating a uniquely personal gift and memorable experience for our clients and their receiptents
• Strong verbal and written skills
• Experience and proficient in using iOS and/or macOS, or comparable technology, is preferred
• A positive and energetic attitude
• Fast learner, a self-starter and able to work independently
• Good time management and organizational skills
• Strong problem-solving abilities
• Excellent punctuality, attendance, and reliability to commute to our Dartmouth studio
• Ability to work quickly and efficiently while maintaining a high quality standard
• A high standard for cleanliness and organization
• Comfort to work in a scented workspace
• Physical stamina and the ability to stand for extended periods of time
• Ability to lift 40 to 50 pounds in weight
• Warehouse experience an asset
• Shopify experience an asset
• Working for an E-commerce business an asset

We thank all applicants for their interest; however, only those candidates who are selected for an interview will be contacted.

Pay: $18.00-$23.00 per hour

Benefits:

• Casual dress
• Company events
• On-site parking
• Store discount

Flexible language requirement:

• French not required

Application question(s):

• Why do you believe you’re a strong fit for this role? Please provide specific examples of the skills, experiences, or personal qualities you would bring to our team.
• This position is full-time and our hours are Monday-Friday 8am-4pm at our studio in our Dartmouth studio. Can you confirm your availability to work full time and reliably commute to our Dartmouth studio.

Work Location: In person