Vice President, Manager – Executive Assistant

It Starts Here Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

If you are interested in exploring the possibilities We Want to Talk to You! The Difference You Make We are seeking a highly experienced and strategic Vice President, Manager – Executive Assistant to support senior executives within Global Markets while overseeing the New York Trade Floor CIB Executive Assistant population. This role calls for a dynamic professional with 15+ years of progressive administrative and managerial experience, exceptional organizational and communication skills, and the discretion to operate in a high-pressure, fast-paced environment. Beyond delivering seamless executive support, the successful candidate will serve as a trusted advisor to Global Markets Management, driving consistency, efficiency, and best practices across the EA team, and taking ownership of administrative operations, workflow coordination, and organizational effectiveness.

Key Responsibilities

• Oversee daily administrative operations for Global Markets within CIB, ensuring efficiency, professionalism, and compliance with firmwide policies.
• Develop, implement, and optimize administrative processes, office workflows, and team support and training models to increase productivity.
• Manage office facilities, supplies, budget, and vendor relationships, partnering with internal general services stakeholders to ensure seamless operations.
• Lead, coach, and develop the Executive Assistant population across Global Markets, ensuring consistent standards of excellence.
• Establish performance expectations, conduct evaluations, and deliver training to elevate EA capabilities.
• Manage workload distribution, succession planning, and professional development across the EA community.
• Serve as the escalation point for conflict resolution, performance challenges, and development needs.
• Drive engagement, collaboration, and retention by fostering a culture of recognition, accountability, and professional growth.
• Partner with Strategy & Business Development leadership on strategic priorities, operational initiatives, and cross-departmental projects.
• Lead initiatives to improve communication, knowledge sharing, and alignment across teams.
• Champion organizational culture by promoting collaboration, professional excellence, and a client-first mindset.
• Provide high-level support to Managing Directors, Executive Directors, and senior leadership, including complex calendar management, travel coordination, expense reporting, correspondence, and meeting preparation.
• Support franchise events and leadership offsites, including agenda development and end-to-end logistical oversight.
• Travel lightly (4–8 days per year) to CIB regional offices or to support CIB-sponsored marketing events.

What You Bring

• Bachelor’s degree or equivalent work experience.
• 15+ years of administrative experience supporting senior executives, preferably within Investment Banking, Financial Services, or Professional Services.
• Demonstrated leadership managing and developing a large Executive Assistant population, ideally across multiple business lines or locations.
• Proven ability to establish and monitor KPIs, implement performance management processes, and drive measurable improvements in team effectiveness.
• Exceptional communication, interpersonal, and relationship management skills.
• Highly organized, proactive, and adaptable, with the ability to manage multiple priorities under pressure.
• Strong business judgment, discretion, and confidentiality in handling sensitive information.
• Advanced proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and SAP Concur.

Other

• This role is on-site

What Else You Need To Know The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and loca…