Director, Lead Field/ Network Engineer

You will be the senior technical authority who sets the culture for the stand-up of technical operations centers. You will build, train, and lead a small team. We are hiring an engineer who leads from the floor: someone who came up as a field technician, grew into design and architecture, and never lost hands-on ability.

You will deploy, install, and maintain servers, routers, edge switches, telecommunication systems, UPS systems, and desktop PC hardware in support of customer operations. This is a fast-paced program that requires someone who works well in a dynamic environment.

Leadership skills matter as much as technology skills at Kroll.

Key Responsibilities:

Leadership and Culture

• Set the technical and professional culture for a small engineering team.
• Provide technical direction, leadership, and training to less experienced staff.
• Complete complex assignments without direction and direct more junior engineers.
• Mentor and develop engineers across senior and mid tires, building depth behind every critical skill.
• Build the team’s operating rhythm: shift handoffs, escalation discipline, and documentation habits.
• Serve as technical liaison between the site and the appropriate technical business area for resolution of IT issues and system upgrades

Field Engineering and Installation

• Perform the physical setup and configuration of desktop hardware and software, including external peripherals that may be required.
• Install applicable equipment, with racks if needed.
• Install and connect applicable cables.
• Perform onsite testing of equipment and coordinate with other engineers.
• Coordinate pick-up and delivery of equipment.
• Build workstations per established procedures.

Network and Infrastructure Operations

• Troubleshoot network connectivity issues.
• Troubleshoot desktop and network anomalies and contact the appropriate groups for additional support.
• Monitor server activities and provide technical support requiring expert knowledge and advanced technical principles.
• Maintain operational status of all telephonic infrastructure and systems.
• Manage software and hardware support as needed.
• Maintain access control by creating new user accounts, maintaining existing accounts, and troubleshooting user login and access issues.

Operations Center Stand-Up

• Lead rack, stack, cable, and commissioning work on the monitoring floor and staging lab.
• Give procedural input to the planning, preparation, and execution of all projects.
• Produce and maintain physical and logical network diagrams, architecture diagrams, and operational procedures.
• Support readiness reviews and operational acceptance testing.

Response and Availability

• Respond to and resolve technical issues after hours.
• Take part in the on-call rotation covering non-standard hours.

Qualifications:

Education: Degree in Electrical Engineering, Computer Engineering, Computer Science, Systems Engineering, or a related field; or if no degree, 8 to 10 years of related experience performing engineering functions on programs of similar size, scope, and complexity.

Experience: At least 10+ years as an engineer directly supporting technical programs.

Additional Required Qualifications:

• Due to nature of the work the candidate must be a U.S. citizen, able to pass a background investigation (criminal, employment, education).
• Experience in IP related services: TCP/IP.
• Experience installing and maintaining Cisco routers and switches.
• Experience with UPS systems and AC/DC power systems, to include installation and connection.
• Working knowledge of CAT 5 and CAT 6 cable and connectors, with demonstrated capability of fabricating required equipment.
• Knowledge of fiber, servers, routers, edge switches, and desktop hardware.
• Experience using Remedy, Visio, and MS Office.
• Demonstrated experience standing up a site, data center, network operations center, or equivalent facility from empty space to operational.
• 2 or more years of people leadership experience, formal supervision or sustained technical team lead.
• Physical capability to lift and mount equipment and work under raised floors.
• Full-time onsite presence; this is not a remote or hybrid role.
• As needed – up to 25% within the continental United States, in staggered deployment waves.

Desired Skills

• CCNP, CCIE, or JNCIP certification.
• CISSP or Security+ (certifications listed must include the certificati…