Head of Operations/AI Systems

Head of Operational Excellence & AI Systems

Overview

We are seeking a Head of Operational Excellence & AI Systems to lead the design and implementation of operational systems that enable a rapidly scaling platform organization for a full time, onsite role based in NYC. The environment combines fast-paced decision making, operational problem solving, and collaboration across leadership teams.

This individual will build the operational systems and play a central role in scaling its operations. They will focus on building scalable processes, performance monitoring systems, and AI-enabled operational tools that improve efficiency, productivity, and decision-making across a multi-location organization.

The successful candidate will work closely with senior leadership to develop systems that support operational consistency, data-driven management, and continuous improvement.

Responsibilities

Operational Systems Design

• Design and implement scalable operational systems that support a multi-location platform business.
• Building standardized operating processes, performance monitoring systems, operational dashboards/analytics, establish operational KPIs and reporting frameworks

AI-Enabled Operational Tools

• Lead the implementation of AI and automation tools that improve operational performance including: Workflow automation, Operational monitoring systems, Performance analytics tools, Intelligent alerting systems

Performance Monitoring

• Own dashboards and reporting systems that provide real-time visibility into operational performance including Productivity metrics, Operational efficiency, Financial and operational performance indicators, Cross-location performance comparisons

Operational Integration

• Design repeatable processes that support the integration of new business units into a unified operating framework including playbooks, standardized systems, KPI implementation and process alignment.

Skills/Experience

• 5-7+ years of experience building and standardizing operating processes for multi-location enterprises with technology enabled process improvement.
• Demonstrated AI fluency (agentic workflows, custom GPT’s, prompt design, workflow automation, system integration, and more.)
• Workflow automation tools, analytics platforms, and operational monitoring systems
• Experience designing, building, and integrating AI-driven productivity tools such as dashboards, automated reporting systems, and workflows.
• Curiosity about emerging technologies and their impact on operations.
• Scaling operational systems in growing organizations
• Developing performance monitoring systems
• Implementing operational dashboards and analytics
• Establishing operational KPIs and reporting frameworks

Relevant experience may include:

• Private Equity/Venture Capital, or consulting firms focused on operational transformation
• Experience leading operational strategy and execution for an enterprise environment.
• Technology-enabled services businesses
• High-growth platform companies (PaaS, SaaS, etc.)