Care Coordinator/Admin Assistant for LGBTQIA+ Affirming Group Practice

Intro to Take Root Therapy:

Take Root Therapy is an LGBTQIA+ affirming, culturally-sensitive group psychotherapy practice in Los Feliz and Atwater Village. Our guiding principles are curiosity, compassion, and living with intention. We work with adults, couples, and adolescents to provide high-quality, personalized therapy services.

We’re looking for an experienced, organized Care Coordinator/Administrative Assistant who is warm, effective, and genuinely curious about people to join our small team as a W-2 employee.

Job Description

Our ideal candidate is energized by working directly with people, highly organized and detail-oriented, and comfortable working both independently and as part of a team. This role also involves regular writing, so strong written communication skills matter a lot here, whether that’s a warm email to a prospective client or a contribution to our blog.

Availability & Location

This is a full-time role, 32-40 hours per week depending on skills and preference. The role is primarily remote, with one day per week required in our Atwater Village office.

Duties Include

• Conducting 20-minute phone intakes with potential clients: understanding what they’re looking for, connecting them with the right therapist, and answering questions about the practice
• Replying to email inquiries from prospective and current clients
• Managing client intake paperwork in SimplePractice
• Troubleshooting administrative issues for current clients and staff
• Assisting with HR duties, including payroll and onboarding
• Contributing to monthly blog articles, newsletters, and pitches to publications
• Community outreach and social media management
• Light office upkeep (watering plants, ordering supplies)

Qualifications

• Proficient in Microsoft Word and Excel
• Naturally curious and non-judgmental
• Strong writing and speaking skills
• Interest in designing and managing content for social media
• Ability to multitask and prioritize
• Comfortable working independently and collaboratively
• Skilled at active listening and conveying empathy
• Experience in an assistant or customer service role
• Comfortable interacting with and affirming a diverse population (LGBTQ+, People of Color, Disability Status, etc.)
• A home workspace conducive to focused work and confidential calls during telecommuting hours
• Clinical psychology background a plus
• Open-minded and trainable in how our practice operates
• Able to commit to at least a year in this role

Compensation and Benefits

• $28-30/hour, dependent on skill level and experience
• A supportive environment in a practice focused on supporting others
• 40 hours of paid time off annually (sick or vacation)
• Full medical and dental benefits after 60 days
• Employer-sponsored 401k

You might be a great fit if…

• People have always told you that you’re a great listener
• You build rapport quickly and put people at ease
• You can speak confidently and clearly about the value of therapy, especially to someone who’s on the fence about starting
• You’re organized, detail-oriented, and take pride in following through
• You can handle things that need a quick response without losing your calm
• You take ownership of your work, whether you’re flying solo or working with the team

To Apply

Please apply through Indeed with your resume and a cover letter answering the following:

• Do you have any scheduling, administrative, or virtual assistant experience?
• Do you have any mental health or clinical experience?
• Do you have experience helping people understand the value of a service, even if it wasn’t a traditional sales role?
• Why do you think you’d be a strong fit for this position?
• Are you hoping this role lasts a year? Two years? Longer?
• What’s the longest you’ve stayed on a project or team, and what was that role?

We’re looking forward to reading your application!

Job Types: Full-time, Part-time

Pay: $28.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance

Application Question(s):

• Are you available to work in Los Angeles (90039)?

Education:

• Bachelor’s (Required)

Experience:

• Mental Health: 1 year (Preferred)
• Administrative Assistant: 1 year (Preferred)

Work Location: Hybrid remote in Los Angeles, CA 90039