VacancyTitle: Assistant Resident Services Manager

Salary Competitive plus Benefits

Location North East London

Published

in 5 hours

Closing

in a month

This is a permanent, full time vacancy that will close in a month at 23:59 BST.

Role Overview

Support the Resident Services Manager in the delivery of the Grainger customer service strategy and service to our agreed standards

Manage the team of Resident Services Associates (RSA)

Lead the RSA team to increase resident satisfaction with service delivery

Lead the RSA team to deliver high-quality resident services

Collaborate with company-wide colleagues to ensure excellent customer service

Lead the RSA team to encourage and support resident engagement

Management of the RSA team rota

Promote Grainger and build good relationships with external partners

Deputise for Resident Services Manager as and when required

A full job description can be downloaded below.

The Company

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction.

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Benefits at a glance

Pension

Health Cash Plan

Annual Leave

Cycle to Work

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The Values

Innovation

We are creative and fearless in our work.

Accountability

We take ownership of our work and lead from the front.

Teamwork

We collaborate widely and build supportive environments.

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Benefit

Benefit

Benefit

Benefit

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