Sr AI Operations Manager

NBCUniversal is one of the world’s leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Job Description

We are seeking an operational leader to oversee the implementation of artificial intelligence (AI) capabilities within Global Media Operations (GMO). This new role will be responsible for deploying AI-driven technologies that reduce manual touchpoints across the operation in alignment with our LRP. These solutions will power automation and innovation, increase productivity, improve scalability, and support 24x7 operational teams.

We are looking for someone with foundational experience working within the media industry and who is passionate about technology, including AI and automation. A successful candidate will strive to understand a variety of operational workflows, collaborate to get things done across a matrixed organization, and communicate effectively across multiple levels of the organization. Blending an understanding of operational workflows, project management, AI tooling, and business acumen, the ideal candidate will effectively utilize their diverse skillset to transform GMO through AI and automation.

Key Responsibilities:

• Identify and prioritize AI and automation opportunities within GMO by defining problem statements, clarifying jobs-to-be-done, quantifying current costs, and articulating a clear value proposition in alignment with our LRP
• Help define GMO’s AI strategy and next-generation content supply chain by building a reference architecture and defining agents and sub-agents
• Lead teams of knowledge workers and builders to create workflows, skills, and agents within approved platforms
• Lead the end-to-end delivery of AI and automation solutions across the project lifecycle
• Lead the operational rollout of AI solutions, including SOP development, user training, and adoption measurement
• Partner cross-functionally with Product, Engineering, and other O&T teams to deliver integrated, scalable, and secure AI solutions aligned to NBCUniversal’s enterprise governance standards
• Engage external vendors to scope AI and automation solutions, while maintaining strong relationships to stay current on evolving capabilities
• Act as a liaison to NBCUniversal’s Enterprise AI organization to leverage training, accelerators, and best practices while contributing to broader AI enablement initiatives
• All other duties as assigned

Qualifications

REQUIREMENTS:

• Bachelor’s degree in a media-related field preferred
• 12+ years of relevant experience in media, with experience delivering complex operational or automation projects
• 2+ years of relevant experience owning a portfolio of initiatives and prioritizing work based on business impact
• Demonstrated ability to influence product roadmaps and align cross-functional stakeholders
• Strong proficiency in workflow documentation, technical analysis, project management, and product roadmaps
• Strong executive communication skills with the ability to translate complex initiatives into business value
• Background in television, film, or digital media distribution

PREFERRED QUALIFICATIONS:

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