UI/UX Design Consultant

Role: UI/UX Design Consultant - I

Location: NYC, NY (Hybrid – 1-2 days in office)

Duration: 5+ months

What you’ll do:

• Core service design practice Facilitate discovery sessions to identify the roles, systems, tools, and processes behind each journey
• Organize and synthesize qualitative research, stakeholder input, and business context into meaningful, focused frameworks
• Map end-to-end experiences across customer, advisor, and internal journeys, surfacing friction points, opportunity areas, and moments that matter
• Produce service blueprints that capture front-stage and back-stage layers
• Maintain journey artifacts as a living single source of truth
• Production and process building Build a repeatable, AI-ready production process (templates, methods, and workflow) that lets the client produce journey artifacts consistently and at volume, designed for the Experience Strategy & Standards team to own and govern after handoff
• Create scalable, shareable journey artifacts, using code-based or component-driven production approaches where they improve speed, consistency, and reusability
• Establish and maintain a library of blueprint and journey map templates to support various levels of detail and scope
• What you bring: Demonstrated depth in service design, experience strategy, and/or journey mapping
• Ability to manage stakeholders, facilitate workshops, and educate others regarding the value and purpose of service design methods
• Proven ability to establish repeatable processes, not just deliver one-off artifacts
• Strong systems thinking, with the ability to connect experience to operational and technical ecosystems
• Production fluency: comfort producing scalable, shareable artifacts, including with code-based or component-driven methods
• Fluent in FigJam, Figma, Claude Design, or similar, and willing to work beyond them
• Familiarity creating custom skills with agentic AI tools such as Claude and ChatGPT
• Comfort in complex, regulated environments; financial services experience a plus

Applicant Notices & Disclaimers

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At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.This position’’s pay range is $45.00/hr - $50.00/hr.