Cisco IVR Developer

Hi ,

Our client is looking for an Cisco IVR Developer for a project and below is the detailed requirement.

Job Title: Cisco IVR Developer

Location: New York City, NY

Job Description:

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field with 12+ years of overall IT experience .
• 8+ years of strong experience as an IVR Developer with expertise in both application development and production support.
• Hands-on experience in designing, developing, and maintaining DTMF-based IVR applications using Cisco Voice Portal (CVP).
• Strong proficiency in Cisco CVP, VXML, Call Studio, and UCCE, with a deep understanding of IVR architecture and call flows.
• Expertise in integrating IVR applications with Java-based backend services and enterprise systems.
• Ability to develop scalable, high-performing, and resilient IVR solutions aligned with business requirements.
• Hands-on experience in unit testing, troubleshooting, debugging, and performance tuning of IVR applications.
• Proven capability to provide Level 2/Level 3 production support and drive issue resolution within SLA timelines.
• Strong analytical and problem-solving skills with the ability to handle complex production incidents and root cause analysis.
• Flexibility to work in a 24x7 support environment, including rotational shifts and on-call support as required.
• Excellent communication and stakeholder management skills, with the ability to collaborate effectively across development, testing, and operations teams.