Project Manager - Customer Operations

Project Manager, Customer Operations – TWG Infrastructure

Indianapolis, Indiana

Where Infrastructure Projects Meet Exceptional Customer Execution

TWG Infrastructure, a division of The Will Group, is seeking a highly organized and customer-focused Project Manager, Customer Operations to lead projects from quotation through fulfillment and delivery. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving operational challenges, and takes pride in delivering a seamless customer experience.

You will serve as the central coordinator between customers, sales, quotations, finance, warehouse operations, and manufacturing partners to ensure projects are executed accurately, efficiently, and on schedule.

If you are someone who enjoys ownership, accountability, collaboration, and making real-time decisions that impact project success — we want to hear from you.

About TWG Infrastructure

The Will Group has spent nearly four decades building a reputation as a trusted partner across the construction, utility, lighting, and infrastructure industries. Guided by our philosophy, “Where There’s A Will, There’s A Way,” we bring ingenuity, responsiveness, and operational excellence to every project.

TWG Infrastructure represents a premier portfolio of infrastructure manufacturers including Acuity, Holophane, ChargePoint, Valmont Structures, Ubicquia, Cyclone Lighting, Utility Structures, and many others.

Our clients include:

• Illinois Department of Transportation (IDOT)
• Chicago Department of Transportation (CDOT)
• Illinois Tollway
• Municipalities throughout the Midwest
• Utilities and energy providers
• Electrical contractors
• Developers and engineering firms

What You’ll Do

Project Ownership & Execution

• Manage the full customer project lifecycle from quote to delivery
• Coordinate timelines and project flow across internal teams and manufacturers
• Monitor orders proactively and resolve risks before they impact delivery
• Maintain accurate project documentation and status tracking

Quote-to-Order Management

• Review purchase orders against quotations and specifications
• Resolve discrepancies and ensure commercial accuracy
• Make real-time order decisions within approved pricing parameters
• Collaborate with quotations and sales teams when changes impact scope or pricing

Customer Communication

• Serve as the primary point of contact throughout the project lifecycle
• Provide proactive updates on lead times, scheduling, and delivery
• Resolve customer issues quickly and professionally
• Build long-term customer relationships based on trust and responsiveness

Cross-Functional Collaboration

• Partner with sales, finance, warehouse operations, and manufacturing partners
• Align customer expectations with operational capabilities
• Escalate and drive resolution for complex project issues

What Success Looks Like

• High order accuracy with minimal rework
• On-time project delivery
• Improved speed of quote-to-order conversion
• Strong customer satisfaction and retention
• Reduced operational bottlenecks and escalations
• Margin protection and pricing compliance

Qualifications

Required

• Strong interpersonal, verbal, and written communication skills
• Ability to manage multiple priorities in a deadline-driven environment
• Advanced problem-solving and organizational skills
• High attention to detail and commercial awareness
• Proficiency in Microsoft Excel, Word, and Outlook
• Ability to work independently while collaborating across teams

Preferred

• Bachelor’s degree in Business, Project Management, Engineering, Construction Management, Supply Chain, or related field
• Experience in:
• Project Management
• Customer Operations
• Order Management
• Account Management
• Engineering or construction-related industries
• Ability to interpret project plans and specifications

Compensation & Benefits

Salary Range: $75,000 – $95,000 annually

Comprehensive benefits package includes:

• Medical, Dental & Vision Insurance
• Life Insurance
• 401(k) with Company Match
• Generous PTO
• Paid Volunteer Time Off
• 10.5 Paid Holidays
• Continuing Education Reimbursement
• Career Growth Opportunities

Why Join TWG Infrastructure?

At TWG Infrastructure, you won’t just process orders — you’ll help drive critical infrastructure projects that impact communities across the Midwest.

We value people who:

• Take ownership
• Solve problems proactively
• Communicate effectively
• Thrive in collabor…