Social Care Network Member Services Specialist

Overview
Join our dedicated team as a Social Care Network Member Services Specialist, where your enthusiasm and expertise will make a meaningful difference in the lives of individuals seeking healthcare and social support. In this vital role, you will serve as a compassionate point of contact, providing exceptional client service through effective communication, data management, and healthcare support. Your proactive approach will help streamline member interactions, ensure accurate information exchange, and foster positive relationships within our social care network. This paid position offers an exciting opportunity to develop your skills in a dynamic, client-focused environment committed to making a positive impact.

Responsibilities

• Manage incoming phone calls with professionalism, demonstrating excellent phone etiquette and communication skills to address client inquiries efficiently.
• Provide multilingual support to accommodate diverse client needs, ensuring clear understanding across language barriers.
• Utilize Microsoft Office tools and electronic health records (EHR) systems to document interactions accurately and maintain comprehensive client records.
• Assist clients with healthcare support services, including navigating health insurance information, understanding medical terminology, and accessing community resources.
• Perform data entry tasks with precision, updating client information and tracking service requests within secure databases.
• Coordinate with healthcare providers and social care teams via phone and electronic communication to facilitate seamless service delivery.
• Troubleshoot customer service issues promptly by analyzing problems and offering effective solutions while maintaining a positive attitude throughout each interaction.

Experience

• Proven experience in customer service or client support roles, preferably within healthcare or social services environments.
• Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with Electronic Health Records (EHR) or Electronic Medical Records (EMR) systems.
• Demonstrated ability to manage high-volume call center operations with professionalism and efficiency.
• Bilingual capabilities are highly desirable to support diverse populations effectively.
• Knowledge of health insurance processes, medical terminology, and healthcare protocols is a significant advantage.
• Excellent communication skills—both verbal and written—combined with active listening abilities to understand client needs thoroughly.
• Technical proficiency in computer applications, data entry accuracy, and analysis skills to interpret information effectively.

Join us as a Social Care Network Member Services Specialist and become an essential part of a team dedicated to delivering compassionate support while advancing your career in a vibrant healthcare environment!

Pay: $23.00 - $24.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Location:

• New York State (Required)

Work Location: Remote