Client Success Manager - Creative Agency

Our Company

The traditional advertising model, built for an era of slow campaigns, can no longer keep up with today’s hyper-consumption and shrinking attention spans. Speed is the new winning strategy. And it’s precisely what Upcut was built for.

From our Brussels office, right at the center of Europe, we create engaging content for the digital media campaigns of iconic brands, such as Lacoste, Disney+, Lotus, Ethias, Sézane, Brico, D’Ieteren, and many more.

We’re looking for a heavy-hitting Client Success Manager who gets it: retention is just the baseline, but account expansion is where you prove your value. If you’re obsessed with spotting strategic growth angles others miss and unlocking the maximum commercial value from every account in your portfolio, you’ll feel at home.

Ready to shape the future of advertising? Come build it with us.

Your Role

As our Client Success Manager, you’ll join a tight, high-performing crew that moves fast, executes flawlessly, and cares as much about maximizing account value and scaling your earning potential as you do.

Your mission: nurture existing clients and manage ongoing projects. Working closely with our Account Director, you will bridge the gap between our production team and the clients, serving as the strategic anchor that transforms everyday accounts into long-term, high-value partnerships.

Your Responsibilities

Client Leadership (50%)

• Be the main point of contact for clients, leading day-to-day communication to keep them informed of project progress and delivery dates
• Develop a deep understanding of each client’s brand, business objectives, KPIs, and competitive landscape to anticipate needs and deliver strategic recommendations
• Identify upselling and cross-selling opportunities

Project Ownership (50%)

• Build and manage project timelines, retroplanning, and validation phases; anticipate and resolve bottlenecks
• Manage project budget and invoicing, and track margins
• Ensure that every deliverable meets Upcut’s quality standard

Your Profile

• You have a minimum of 3 years of experience in project management, account management, or a client-facing commercial role in a creative / media agency, media rep firm, or digital advertising environment.
• You have the ability to manage multiple client relationships and projects simultaneously in a fast-paced environment.
• You have a strong understanding of advertising and media culture, with a good eye for aesthetics.
• You are comfortable with AI tools or eager to dive in.
• You are proactive, detail-oriented, and autonomous.
• You are fluent in NL or FR. EN required.

What We Offer

• An attractive salary with performance bonus, and extra-legal benefits
• Growth opportunities and a space where your ideas truly matter
• A supportive and upbeat environment, where teamwork and good vibes are key
• A team that values initiative and gives you room to shine
• Opportunity to work from home and abroad several weeks a year

Recruitment Process

• Send us your CV and a few lines telling us why this role has your name on [email protected].
• If your profile catches our eye, you will be invited to enter our recruitment process through an initial interview with our Account Director.
• And if it is a match, welcome to the team!

We can’t wait to discover your world!