Support Team | EdTech | AI

Company Description AR GLOBAL HUB is a global education consultancy that supports students in achieving their aspirations of studying abroad in the UK, Canada, and other leading destinations. The organization specializes in university admissions, visa guidance, IELTS coaching, and personalized counseling tailored to each student’s goals. With a mission to simplify international education, AR GLOBAL HUB focuses on providing clear guidance and structured support throughout the application journey. The team is committed to empowering students with the right opportunities and helping them make informed decisions about their academic future.

Role Description This full-time, on-site Support Team | EdTech | AI role is based in Hyderabad. The role involves assisting students and counselors with queries related to university admissions, visa processes, and IELTS preparation through EdTech and AI-enabled platforms. Responsibilities include managing student data in digital systems, guiding users through online tools, resolving technical or platform-related issues, and escalating complex concerns when necessary. The team member will collaborate with counselors to streamline workflows, prepare basic reports on student progress and platform usage, and contribute feedback to improve AI-driven education tools. The role requires consistent on-site presence, professional communication with students and partners, and adherence to data privacy and organizational guidelines.

Qualifications

• Candidates should possess skills in student support, customer service, and stakeholder communication.
• Candidates should possess skills in basic EdTech tools, learning management systems, and AI-powered chat or recommendation platforms.
• Candidates should possess skills in data entry, documentation, and using spreadsheets or CRM software to track student information.
• Candidates should possess skills in problem-solving, issue tracking, and collaborating with technical teams for platform-related resolutions.
• Candidates should possess skills in time management, task prioritization, and working efficiently in a fast-paced, on-site environment.
• Strong written and spoken English; knowledge of regional languages is an advantage.
• Prior experience in education consultancy, EdTech, or student-facing roles is beneficial.
• Undergraduate degree in any discipline; backgrounds in education, technology, or business are preferred.