Board Administrator/Executive Assistant

LocationCleveland, OH, US Organization NameGreater Cleveland Regional Transit Authority

About the Greater Cleveland Regional Transit Authority

Greater Cleveland Regional Transit Authority (GCRTA) was formed in 1974 with the mission of providing public transit services to the 59 communities and 1.2 million residents of Cuyahoga County. As the largest public transit agency in the State of Ohio, GCRTA’s service options include bus, BRT, trolley, paratransit and three rail lines. GCRTA makes connections that empower individuals, neighborhoods, and communities to rise.

We offer a wide range of comprehensive benefits and programs to support the health and wellness of employees and family members including health benefits (medical, dental and vision), a wellness incentive program and participation in the Ohio Public Employee Retirement System (OPERS.)

This role requires a proactive and detail-oriented professional who can ensure effective board operations and executive support while upholding the highest standards of governance and confidentiality.

The Board Administrator/Executive Assistant provides high-level administrative support to the General Manager/CEO and serves as the primary liaison for the Board of Trustees. This role ensures the seamless execution of executive functions, board governance, and organizational policies while maintaining confidentiality and professionalism. The position upholds legal, regulatory, and ethical standards, monitors board policies and governance frameworks, and assists with board member onboarding and governance training. A strong understanding of Robert’s Rules of Order and discretion in handling sensitive matters are essential.

Reports to: General Manager/Chief Executive Officer

Board of Trustees Administration:

• Serves as the primary point of contact between board members, executives, and stakeholders.
• Distributes board reports, updates, and relevant communications.
• Facilitates collaboration between board members and committees.
• Organizes and schedules board meetings, including agenda preparation, meeting notices, and logistics.
• Records, distributes, and maintains accurate meeting minutes and follow up on action items.
• Maintains official bylaws, policies, and resolutions.
• Handles inquiries and provides excellent customer service to stakeholders.

Detailed Description

Executive Support:

• Manages the executive’s schedule, including meetings, travel, and board-related budgets.
• Prepares reports, presentations, and briefing materials for leadership.
• Drafts, proofreads, and coordinates correspondence, including emails, memos, and official documents. Handles confidential and sensitive information with discretion.
• Acts as a liaison between the executive office and internal/external stakeholders.
• Organizes and manages confidential and sensitive documents.

Job Requirements

Minimum Requirements

• Five to seven years of experience in executive support, board administration, or governance.
• Bachelor’s degree in business administration, public administration, or a related field. Nine or more years of progressive executive support and board administration is acceptable in lieu of the degree requirement.
• Experience in public transportation, government, or nonprofit sectors is highly desirable.

Skills & Competencies

• Strong organizational and time-management skills.
• Excellent written and verbal communication abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and board management software.
• Ability to manage multiple priorities while maintaining attention to detail.
• High level of discretion and ability to handle sensitive information confidentially.
• Knowledge of governance policies, open meeting laws, and regulatory compliance.

Additional Details

Working Conditions

The working conditions described below are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Environmental Conditions

This person will work predominantly in an office-type environment.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit up to 8 or more hours a day. The employee is frequently required to see, hear, and speak. The employee may be required to work at a computer workstation for more than 5 h…