Staff Platform Engineer (AI Enablement)

• As a Staff Platform Engineer focused on AI Enablement, you will design, build, and evolve the foundational systems, tooling, guardrails, and paved roads that create leverage across our engineering organization and beyond — accelerating delivery while improving reliability, consistency, and developer experience
• Critically, this role has a wider aperture than most platform roles: you will own AI enablement for both technical and non-technical stakeholders, building opinionated platforms and safe onramps that allow every builder at Zocdoc — regardless of their engineering background — to harness AI tools productively and securely
• This role sits within the Infrastructure organization. You will collaborate across the business to turn platform strategy into practical, adoptable solutions — working side by side with a parallel squad focused on the technical engineering audience, and bridging the gap between engineering-grade tools and the non-technical teams (People, Operations, Sales, Finance, and others) who increasingly build and depend on AI-powered workflows
• The role emphasizes hands-on technical leadership (~80%) with meaningful input into platform direction (~20%). Your work will abstract operational complexity, define guardrails for safe AI usage, improve testability and safety, and streamline the builder journey across both software-engineering and non-engineering surfaces
• Design and build platform services and solutions that are secure, scalable, and intentionally easy to use — including CI/CD pipelines, developer tooling, shared infrastructure patterns, and AI-powered developer workflows
• Contribute to the technical direction of Zocdoc’s internal developer platform, including paved roads, tooling, and shared workflows for both engineering and non-engineering builders
• Build and maintain opinionated platforms and guardrails that enable non-technical teams to safely create, share, and operationalize AI tools — without introducing security vulnerabilities, access control failures, or operational bottlenecks
• Define and evolve the software development lifecycle for non-traditional builders: access controls, credential management, testing patterns, on-call/support paths, and contribution workflows
• Collaborate across teams to understand real developer pain points and non-technical stakeholder needs; validate platform bets; and drive adoption of platform capabilities across both audiences
• Own and deliver high-impact platform investments end to end — from problem framing through implementation and rollout
• Improve measurable outcomes such as build times, deployment safety, AI tool adoption rates, and operational simplicity
• Champion platform-as-product thinking by treating internal engineers and non-technical builders as first-class users — and continuously refining the experience based on their feedback
• Advance platform capabilities in AI-assisted development, helping shape how all Zocdoc builders use AI in their daily workflows with the right guardrails for safety, quality, and testability
• Work with cutting-edge generative AI tools and technology to accelerate platform development and model best practices for the broader organization
• Mentor engineers and technologists across the business and raise the bar for technical design and code quality
• Ensure platform patterns align with security, compliance, and reliability expectations without becoming a bottleneck
• ~20% Strategy and Influence (contributing to platform direction, participating in cross-team alignment, surfacing trade-offs and priorities)
• ~80% Hands-On Technical Leadership (designing and building platform capabilities, reviewing architecture and code, partnering with teams on adoption and iteration)

Benefits

• 100% paid employee health benefit options
• Vacation and parental leave packages
• Lunch and snacks on us (in-office)
• Cell phone reimbursement
• Corporate wellness programs with Headspace and Peloton
• Employer funded 401(k) match- Hold a Bachelor’s degree in CS, Math, Engineering, or a related field (or equivalent practical experience)
• Can take ambiguous problems, break them into deliverable pieces, and drive them to measurable outcomes
• Have integrated generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity
• Are motivated by enabling other engineers and non-technical builders to work reliably, safely, and with confidence
• Have experience (or strong, informed o…