Medical Assistant

Remote Care Manager -REMOTE!!!!!!!!!!!!!!

YOU MUST LIVE AND BE CERTIFIED IN NYC AREA ONLY

To support patients enrolled in chronic care programs. This role focuses on patient outreach, follow-u p, and care team suppor t, helping to deliver high-quality, compliant services in partnership with RNs and other clinical staff

.

This is a high-touch, relationship-driven role ideal for those passionate about engaging underserved patients, coordinating care remotely, and improving health outcomes—one call at a tim

e.Key Responsibiliti

• es Patient Engagement & Suppor t Perform intake and support to enrolled patients to explain program benefits and enroll them into the appropriate care management service
• s.Conduct non-clinical or semi-clinical check-ins to gather health updates, reinforce care plans, and support patient understandin
• g.Build rapport and trust, using clear and simple language across diverse and often underserved population
• s.Screen for social determinants of health (SDOH) and coordinate follow-up as neede
• d. Care Coordination & Team Collaboratio n Support supervising RN in tracking patient progress, scheduling follow-ups, and managing communication
• s.Document patient interactions and time spent in the care management platform and/or EHR, ensuring accuracy for billing complianc
• e.Monitor and escalate patient concerns or abnormal readings (e.g., RPM data) to the RN or clinical tea
• m.Support language access by coordinating translation services when neede
• d.Operational Task s Manage outreach lists and task queues for assigned patient
• s.Follow scripted workflows for enrollment and re-engagemen
• t.Participate in team huddles, training sessions, and continuous improvement feedback loop

**s.

Qualificati**

• onsRequired Medical Assistant certificat ion or LPN lice nse (active and unrestricted in the U.S
• .).1+ year of experience working in a clinical, community health, or primary care setti
• ng.Passion for working with diverse, underserved populatio
• ns.Strong phone and communication skills, with a patient-centered minds
• et.Comfortable using technology (EHRs, patient engagement platforms, video visits, etc
• .).Preferr ed Bilingual in Span
• ishPrior experience in care management, chronic care coordination, or remote monitori
• ng.Familiarity with Medicare/Medicaid patients and programs such as CCM, RPM, or T

CM.