Senior Associate - ServiceNow Developer

Location Designation: Hybrid - 3 days per quarter

Role Overview New York Life is seeking a highly skilled Senior ServiceNow Developer to design, develop, and support enterprise platform solutions that enable IT operations, IT asset management, enterprise architecture, and technology governance. This is a hands-on engineering role responsible for developing and enhancing ServiceNow solutions, building enterprise integrations, automating business processes, and delivering scalable platform capabilities across the organization.

The ideal candidate has deep hands-on ServiceNow development experience and a strong background building enterprise workflows, integrations, and platform automation. Experience with LeanIX Enterprise Architecture is considered a plus and will support enterprise architecture and application portfolio management initiatives.

What You’ll Do ServiceNow Development (Primary Responsibility)

• Design, develop, and maintain solutions across ServiceNow ITSM, ITOM, SAM Pro, HAM Pro, CMDB, Service Mapping, Discovery, and Vulnerability Response.
• Develop and customize workflows, Flow Designer solutions, business rules, client scripts, UI policies, Script Includes, and scoped applications.
• Build and maintain integrations using REST, SOAP, Integration Hub, MID Servers, and external APIs.
• Participate in platform upgrades, testing, release management, and remediation activities.
• Optimize platform performance through code reviews, query optimization, and technical debt reduction.
• Troubleshoot and resolve complex ServiceNow platform issues while ensuring scalability, security, and adherence to development best practices.

Enterprise Integrations, Automation & Cloud Engineering

• Design and develop enterprise integrations using APIs, MuleSoft, Integration Hub, and custom services.
• Develop automation solutions using JavaScript, Python, and Infrastructure as Code practices.
• Utilize AWS services and terraform to support cloud-native integrations and deployment automation.
• Implement monitoring, logging, and operational support capabilities for platform integrations.

LeanIX Administration & Enterprise Architecture (Preferred Experience)

• Configure and maintain LeanIX fact sheets, meta-models, relationships, lifecycle states, and reporting capabilities.
• Support integrations between LeanIX, ServiceNow, Apptio, ACA Risk Rating, and other enterprise platforms.
• Assist with application portfolio data synchronization, reconciliation, and validation processes.
• Support enterprise architecture, application portfolio management, and technology governance initiatives.

Collaboration & Technical Leadership

• Collaborate with architects, product owners, platform teams, and business stakeholders to translate business requirements into scalable technical solutions.
• Mentor junior developers and contribute technical leadership across ServiceNow and enterprise platform initiatives.
• Promote engineering best practices, coding standards, governance, security, and platform reliability.

Required What You’ll Bring:

• Bachelor’s degree in computer science, Information Technology, Engineering, or related field.
• 7+ years of hands-on ServiceNow development experience.
• Strong experience with JavaScript, Flow Designer, Integration Hub, REST/SOAP APIs, MID Server, and ServiceNow scripting.
• Experience implementing and supporting ITSM, ITOM, CMDB, SAM Pro, HAM Pro, and related ServiceNow applications.

Preferred

• Experience administering or integrating LeanIX Enterprise Architecture.
• Experience with Apptio or other IT Financial Management/Enterprise Architecture platforms.
• AWS, Terraform, MuleSoft, and Python experience.

ServiceNow CIS certifications (ITSM, ITOM, SAM Pro, Vulnerability Response).

Pay Transparency Salary Range: $124,000-$177,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Company Overview At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enable…