Volunteer Admin Assistant

At Rethink Mental Illness, we believe everyone deserves understanding, connection, and the chance to live a fulfilling life. Our volunteers play a vital role in supporting people affected by mental illness and helping create communities where no one feels alone.

About the role

Location: Camden and Islington

As a Volunteer Admin Assistant, you will support the Community Team Advocates by providing essential administrative support through our Customer Relationship Management (CRM) system. Your role will help ensure accurate, up-to-date records by adding notes, uploading documents, and completing other data-related tasks that enable advocates to focus on supporting people in our communities.

Ideally, you will be able to dedicate a minimum of 7 hours per week to volunteering between Monday – Friday. There will be flexibility around how you choose to complete these hours. The role is home-based however, you will be based locally to Camden and Islington.

Full training and regular supervision will be provided, so you’ll feel confident and supported in your role.

This role requires a basic DBS check, which will be arranged and paid for by Rethink Mental Illness.

As a Volunteer Admin Assistant, you will:

• Add and update case notes on the CRM system
• Upload and organise documents within the CRM
• Ensure records are accurate, complete, and up to date
• Support advocates with general CRM administration tasks
• Flagg missing or incomplete information to the Community Team
• Follow data protection and confidentiality guidelines at all times

About the service

Our service supports individuals who are vulnerable and find themselves in a challenging situation in their lives.

We offer one-to-one support to a wide range of people with learning, physical, sensory disabilities and mental illness who are struggling to have their voice head when important decisions are being made or they are unhappy about a service they have received, especially if the outcome could have a negative impact on their life.

By supporting the Community Team with CRM administration, you will play an important behind-the-scenes role in helping the service run smoothly and ensuring records are well maintained, compliant, and easy to access.

What will make you a great fit for this role?

• A positive and reliable attitude
• Good organisational and time-management skills
• Attention to detail and accuracy
• Basic administration and IT skills
• Confidence using digital systems (training will be provided)
• Ability to handle sensitive and confidential information appropriately
• Access to the internet and a laptop

It’s not essential, but you may also bring:

• Experience using CRM or database systems
• Previous administrative or office experience
• Lived experience of mental illness
• Knowledge of Rethink Mental Illness and the work we do

How to apply

To apply, please click the “apply now” button and complete a short interest form. You will have the opportunity to upload a CV and/or cover letter however, this is not mandatory.

A member of the team will review your application and be in touch to update you on the next steps. If your application is successful, you will be invited to take part in an informal volunteer discussion.

If you have any questions about the role or would like to find out more before applying, please contact the volunteer manager:

Georgeta Busuioc – [email protected]

Who are we?

We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission:  “A better life for everyone severely affected by mental illness.”

It is an exciting time to join our growing charity. We are on a transformation journey, one that supports the delivery of the organisation strategy – delivering Communities that Care. Supporting employees, managers and leaders through this change is a key priority for the People function. Just like its key that we attract diverse people to come and work for us.

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