Strategic Customer Success Manager – AI Platform

The Company

A fast-growing technology company is building a sophisticated platform that helps large organisations make better use of complex data. With strong early customer adoption and fresh investment behind it, the business is now expanding its commercial and customer-facing teams. This is an opportunity to join at an early stage and help shape how major enterprise customers are onboarded, supported and grown.

The Rol

eThis is more than a traditional account management or customer success position. You’ll own a portfolio of large enterprise customers after the initial sale, acting as the link between senior client stakeholders and the product and engineering teams

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You’ll be responsible fo

• r:Leading complex enterprise implementations from onboarding through adoptio
• n.Managing high-value accounts, including customers worth $1m+ annuall
• y.Driving retention, expansion and recovery plans for at-risk account
• s.Translating business requirements into clear product workflows and technical prioritie
• s.Working with engineering teams to troubleshoot integrations and data-related issue
• s.Building trusted relationships with VP and C-level stakeholder
• s.Creating the playbooks, processes and customer health metrics needed to scale the functio

**n.

What They’re Looking**

• For5–8+ years of enterprise customer success, implementation, deployment or engagement management experience in a high-growth environm
• entExperience owning large, complex enterprise accoun
• ts.A strong record of improving adoption, preventing churn and growing customer relationshi
• ps.The ability to bridge technical product teams and non-technical stakeholde
• rs.Familiarity with data integrations and enterprise software architectu
• re.An understanding of AI, machine learning or data-driven produc
• ts.Confidence working directly with senior executiv
• es.Based in, or willing to work regularly from, New York Ci

**ty.

What’s in It for**

• You$130,000–$150,000 base sal
• ary.$150,000–$190,000 OTE, plus competitive equ
• ity.Join a recently funded technology company with proven enterprise tract
• ion.Work directly with major global brands and senior decision-mak
• ers.Build the customer experience function rather than inherit an established playb
• ook.Have a direct influence on product direction and how customer feedback is turned into softw
• are.A high-ownership role within a small, ambitious t
• eam.Hybrid working with flexibility around customer and team ne

eds.