Network Analyst (Level 3 NOC Analyst)

Hello ALl,

Hope you’re doing well. We have an urgent opening for the following,

Network Analyst (Level 3 NOC Analyst)

Location: Newark, NJ (Hybrid)

Job Summary

The Level 3 NOC Analyst is responsible for monitoring, maintaining, and troubleshooting the organization’s network infrastructure and systems. This role provides advanced technical support, resolves complex network issues, and serves as the primary escalation point for Level 1 and Level 2 analysts.

The analyst will monitor network performance, identify and isolate outages, restore services, and collaborate closely with the Network Engineering team to ensure maximum network availability and minimize Mean Time to Resolution (MTTR).

Key Responsibilities

Monitor network devices and infrastructure to ensure optimal performance and availability.

Respond to network alerts and incidents by performing advanced diagnostics and troubleshooting.

Escalate complex issues to appropriate support teams when necessary.

Create, log, track, and maintain accurate incident tickets to ensure timely resolution.

Utilize SolarWinds or similar Network Management Systems (NMS) to proactively monitor network health and device availability.

Troubleshoot routers, switches, and related network infrastructure; coordinate with the Network Engineering team for issue resolution.

Follow NOC Standard Operating Procedures (SOPs) and Runbooks.

Demonstrate a strong understanding of the organization’s network topology to quickly isolate issues and minimize downtime.

Lead efforts to identify, isolate, and restore services for remote locations during outages.

Serve as a senior team member and escalation point while collaborating with the Network Engineering team.

Participate in ongoing training and professional development to stay current with emerging technologies.

Maintain flexibility to work alternate shifts, including nights, weekends, and holidays, as required.

Perform additional responsibilities as assigned by the NOC Shift Supervisor.

Required Skills & Experience

Skill Required Experience

Knowledge of ITIL processes, best practices, and workflows 3+ Years

Advanced experience in Network Operations, Support, and Technologies 3+ Years

SolarWinds or similar Network Management Systems (NMS) (Power User) 3+ Years

TCP/IP, Telnet, SSH, Traceroute, DNS, DHCP, VLANs, Routing & Switching