AWS Connect Developer
- Source: Naukri
- Cerebra
- $9,414.35 to $12,552.47 /yr
- On-site
- Hyderabad
- Full-Time
- Mid level
Job Description
Required Skills
Amazon Connect (AWS Connect) Mandatory
Contact Center Solution Development
Amazon Connect Flows & Routing
Contact Flows & Queue Configuration
IVR Development & Customization
AWS Lambda Integration
Amazon Lex Integration (Preferred)
API Integrations
Cloud Telephony Solutions
Troubleshooting & Production Support
Key Responsibilities
- Design, develop, and implement Amazon Connect contact center solutions.
- Build and customize IVR workflows, contact flows, queues, routing profiles, and call flows.
- Integrate Amazon Connect with AWS Lambda, APIs, CRM, and enterprise applications.
- Troubleshoot production issues and optimize contact center performance.
- Collaborate with business and technical teams to deliver scalable customer service solutions.
- Participate in testing, deployments, enhancements, and ongoing platform support.
- Follow development best practices and ensure high availability of contact center applications.
Skills
- amazon-web-services
- amazon-connect
- aws-lambda
- amazon-lex
