Director of Commercial Services/Operations (SourceAmerica on behalf of our nonprofit network)

Would you like to work for a nonprofit organization committed to providing employment opportunities for people with disabilities? Do you have commercial operations and business development experience? Do you have supervisory experience? If so, read on!

WHO WE ARE

At SourceAmerica, we are committed to serving as a connector for people with disabilities and veterans. We are currently recruiting talent on behalf of our nonprofit network who has a position for a Director of Commercial Services (Commercial Operations)!

WHY THIS ROLE STANDS OUT

As a Director of Commercial Services (Commercial Operations), you will oversee, coordinate, and direct all departmental operations to maximize opportunities for individuals with disabilities; ensuring financial viability of contracts and customer satisfaction.

WORK SCHEDULE & LOCATION

Monday to Friday typically 7:00 AM to 3:00 PM. However, the position requires flexibility as the schedule can vary based on business need to include evenings, nights, and/or weekends.

WHAT YOU WILL DO

Personnel Management

· Provide adequate and direct supervision to all employees and assigned volunteers in the department to ensure that work performance, safety, and security standards are met

· Follow and administer the organization’s personnel policies consistently

· Set clear deadlines and measurable objectives, communicate expectations, and hold each employee in the department accountable

· Actively seek to resolve employee concerns while adhering to company policies

· Write introductory and annual performance appraisals which are honest, objective, and supported by specific documentation

· Engage employees in an interactive process of performance feedback and document all performance problem discussions

· Review, revise, and approve department employees’ timesheets prior to payroll

· Submit personnel documentation to Human Resource staff

· Address, monitor, and document department employees’ performance issues

· Provide disciplinary action when necessary

· Encourage department employees to grow their professional skills by sharing relevant trainings

· Manage department coverage and employee time off requests

· Participate in the hiring process by writing, revising, and reviewing job postings and job descriptions, reviewing applicant resumes, interviewing applicants, providing honest feedback, and hiring qualified applicants

· Ensure that each new employee in the department is provided with a thorough orientation to the department, the organization, and their job responsibilities

· Facilitate training for employees within the department that will ensure competency and best practices

· Write, review, and revise job descriptions for department employees to ensure that responsibilities are current and accurate

· Facilitate training for employees within the department that will ensure competency and best practices and schedule each employee for mandatory trainings as required by funding/regulatory agencies

· Manage program participant behaviors and productivity with the Bilingual Employment Support Professional

· Submit the necessary paperwork for employees to obtain daily passes and yearly badges to Picatinny Arsenal and other sites

· Manage department coverage and employee time off requests

· Ensure that the required ratio of disabled to non-disabled employees is maintained

· Ensure that employees who are assigned to perform time studies are properly trained, understand the concept and are consistent in their approach to ensure validity and compliance with Department of Labor guidelines

Compliance Monitoring

· Ensure compliance with local, state, and federal laws

· Assist in the preparation of audits and accreditations

· Write, review, revise, and follow department policies and procedures according to industry best practices, and funder, local, state, federal, CARF requirements

· Ensure documentation throughout the department meets expectations and standards

· Complete annual review of a random sampling of files and documentation for quality and completion

· Prepare department employees for the CARF accreditation process

· Schedule and document employee attendance at mandatory trainings as required by funding/regulatory agencies

Technical Duties

· Annually review and revise department policies and handbooks

· Ensure compliance with Ability One reporting requirements and all federal and state laws

· Develop an annual department budge…