Product Operations Lead

Scribd, Inc. is on a mission to advance human understanding. Our four products — Scribd®, Slideshare®, Everand™, and Fable — help billions of people across the globe move beyond access and into insight, application, and expertise.

Culture at Scribd, Inc. We support a culture where our employees can be real and be bold; where we debate and commit as we embrace plot twists; and where every employee is empowered to take action as we prioritize the customer.

We believe the best work happens when individual flexibility is balanced with meaningful community connection. Scribd Flex empowers employees to choose the workstyle and location that support their best performance, while committing to intentional in-person moments that strengthen collaboration and culture. Occasional in-person attendance is required for all Scribd, Inc. employees, regardless of location.

So what are we looking for in new team members? At Scribd, Inc., we hire for “GRIT.” Traditionally defined as the intersection of passion and perseverance toward long-term goals, GRIT reflects the mindset we expect from every employee. For us, it also serves as a practical framework for how we work: setting and achieving Goals, delivering Results within your role, contributing Innovative ideas and solutions, and strengthening the broader Team through collaboration and attitude.

This posting reflects an approved, open position within the organization.

About The Team And Role Our TPM (Technical Program Management) team owns the frameworks and programs driving how our Engineering, Product, Design, and Analytics (EPDA) organization plans, prioritizes, and executes. You will join us as our first Operations hire, with a distinct and complementary mandate.

As our Product Operations Lead, you will own the operational programs that keep EPDA running with clarity and speed, from resource planning to vendor management, and will serve as the connective tissue between our technical organization and the corporate functions it depends on (e.g. Finance, Legal, Recruiting, IT). You will bring a builder’s instinct to all of it, leveraging AI and intelligent systems to design smarter solutions, remove obstacles, and make the organization run faster. Over time, you will take on a central role in how Scribd plans and budgets at the company level. This is a broad scope, an ambitious mandate, and an opportunity to meaningfully shape how a large technical organization runs.

About You You are an operational problem-solver who defaults to building. When you encounter a broken process, your first instinct is to find the lightest, most durable fix: a sharper workflow, a well-placed policy, or a tool you built yourself. You are comfortable in the weeds of a vendor contract or a resource planning spreadsheet, and equally comfortable presenting your findings and recommendations to a room of senior leaders.

You have the business acumen to understand a budget, the technical literacy to partner with engineers or build things yourself, and the judgment to know when removing process matters more than adding it. You thrive without formal authority, navigating complex organizational dynamics with clarity and confidence. You are deeply curious about AI, not as a trend but as a medium you already work in, and you have built things that prove it.

Lastly, you are a voracious reader with a passion for books and the written (and spoken) word in all its forms!

What You Will Do

• Resource planning and analysis: Own and maintain the systems and data that inform how our Engineering, Product, Design, and Analytics organization allocates its people and capacity, ensuring leaders always have the visibility they need to make fast, informed prioritization decisions.
• Vendor lifecycle management: Build and run a formal vendor management program from the ground up, establishing clear policies for intake, onboarding, renewals, and offboarding, and creating the cross-functional visibility that allows us to make smarter, faster vendor decisions.
• Operational tooling and AI: Identify where AI, automation, and intelligent systems can reduce the manual coordination burden on our teams and leaders. Then build them. You will not just recommend solutions, you will ship them.
• G&A partnerships: Serve as the primary interface between EPDA and corporate functions like Finance, Legal, IT, HR, and Recruiting. You will align on priorities, advocate for …