Senior Software Engineer _ SAP S4HANA Service Cloud Functional Engineer

Company Profile:

At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve. At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please.

Job Title: SAP S4HANA Service Cloud Functional Engineer

Position: Senior Software Engineer

Experience: 6 to 9 Years

Category: IT Infrastructure
Job location: Bangalore

Njoyn ID- J0726-2136
Employment Type: Full Time

Job Description:

Job Summary:
The SAP S4HANA Service Cloud Functional Engineer is responsible for operational support in S/4 HANA deployments and supporting and optimizing SAP Service Cloud solutions in a post go-live application maintenance environment. Collaborates within a global team and works closely with business stakeholders, partners and cross-functional teams to ensure stable, compliant and efficient service management processes. The role focuses on functional support, issue resolution, system stability and operational effectiveness.

Key Areas of Responsibility

• Support Service Business Process Owners, key users and project teams in maintaining SAP Service Cloud solutions aligned to the global template and deploying the global S/4 HANA implementation on a local level.
• Provide functional support across core Service Cloud processes including Service Requests, Tickets, Registered Products, Service Contracts, Warranties, Knowledge Base, Case Management and Customer Service Operations.
• Provide end-to-end functional support in an AMS environment including incident management, service requests, defect resolution and root cause analysis in line with agreed service levels.
• Conduct impact analysis and testing to support quality delivery of changes and enhancements.
• Support Service Cloud processes with strong integration across SAP S/4HANA, SAP ECC, Customer Master, Sales, Service, Installed Base and other integrated business applications.
• Monitor system performance, operational issues and user feedback to ensure stable and efficient day-to-day service operations.
• Support business-critical service operations ensuring continuity and timely issue resolution.
• Provide user support, functional guidance and knowledge sharing to enable consistent adoption and operational effectiveness.

Critical Experiences and Skills

• Bachelor’s or Master’s degree preferably in Engineering, Information Technology, Business Administration or a related field.
• Hands-on experience configuring and supporting cloud customer service environments, including ticketing workflows, service level agreement (SLA) boundaries, warranty tracking matrices, custom business objects, and interface message debugging via SAP CPI.
• Strong functional understanding of SAP Service Cloud including Service Requests, Tickets, Installed Base, Registered Products, Service Contracts, Warranties, Knowledge Base and Case Management.
• Experience working in a global application maintenance support or production support environment including stakeholder management and cross-functional collaboration.
• Experience in system enhancements, incident resolution, problem management, testing and delivery of supportable business solutions.
• Experience supporting business-critical service operations….