Network and Security Engineer L2

Role & responsibilities :

MGT is a leading provider of technology and advisory solutions serving state, local, and education government agencies (SLED) across the United States. Through client partnerships, MGTs almost 1,200 employees impact communities for good by managing and securing critical networks, solving complex human capital and fiscal problems, elevating education systems, and advancing equity as a performance imperative. MGT partners with thousands of agencies as a trusted advisor delivering solutions that improve technology, operational, and economic performance to help communities thrive.

Founded in 1975, MGT initiated an ambitious restart in 2016, broadening the solutions portfolio to provide the most specialized solutions, tackling the most mission-critical problems that live at the top of the public agency leadership agenda. MGT drives over 20% compound annual organic growth and utilizes programmatic mergers and acquisitions to grow capabilities, attract top talent, and accelerate growth scale. Since 2020, MGT has successfully completed 13 acquisitions, driving over 60% compound annual inorganic growth.

Celebrating its 50th year in 2025, the firm attracts exceptional talent and empowers them to exceed client expectations as they navigate the dynamic demands of the clients we serve. Hear more about MGTs culture in the words of our employees.

• Monitor network, service, and application platforms using enterprise monitoring tools.
• Detect, acknowledge, and correlate alarms/events while performing initial triage and impact assessment.
  • Create, manage, and maintain incident tickets with accurate severity classification, timelines, and documentation.
  • Troubleshoot network and service issues across routing, switching, access point, and application layers.
  • Coordinate and manage P1/P2 incidents, including bridge calls, stakeholder communication, and status updates.
  • Escalate incidents to appropriate internal teams, vendors, and leadership to ensure timely resolution.
  • Collaborate with cross-functional teams to minimize service impact and restore services efficiently.
  • Ensure adherence to operational processes, SLAs, and incident management best practices.
  • Maintain accurate operational records and contribute to continuous service improvement initiatives.
  • Support network stability and service availability through proactive monitoring and incident prevention activities.

Technology Exposure:
• Network Monitoring & ITSM Tools
• Routing, Switching & IP Networking
• DOCSIS, HFC, CMTS & Broadband Technologies
• Core, Access, Security & Load Balancing Platforms
• Voice, Wi-Fi & Mobile Technologies
• Enterprise Applications & Service Platform

Preferred candidate profile :

Any skill certification like CCNA, juniper( Routing & switching) and FortiGate and Palo alto
38 years of experience in Telecom, ISP, or Network Operations Center (NOC) environments.
Strong understanding of IP Networking, Routing, and Switching concepts.
Hands-on experience with network monitoring, fault management, incident management, and ticketing tools.
Ideal Candidate Profile
Experience working in Telecom/ISP NOC operations.
Strong incident management and troubleshooting mindset.
Customer-focused with excellent communication and coordination skills.