AWS Connect Developer

Greeting from TEKNIKOZ

Location- Hyderabad 

Experience-8+years

Core Responsibilities:

Interface with other IT teams and business unit leads to

ensure collaboration and coordinated strategy to meet

service management goals and objectives.

Research, develop and test cloud contact center

solutions to improve business processes and outcomes.

Map functional capabilities to tools and applications

and document specifications.

Recommend controls by identifying problems,

document improved procedures. Conduct current state

to future state gap analysis; identify and classify change

impacts.

Create informative, actionable, and repeatable

reporting that highlight relevant business and

technology trends and opportunities for improvement.

Demonstrate functionality of completed products to

internal team members and other stakeholders.

Maintain documentation on all Contact Center

architectures, procedures, best practices, and

knowledge-based articles for enterprise consumption.

Position:

The Contact Center Product Engineer is responsible for developing implementation and operational processes for Enterprise Contact Center voice operations

omnichannel voice and chat services to the enterprise contact center platforms. Under the direction of Voice Operations leadership, this engineer will be

responsible for creating and delivering contact center product offerings within Amazon Connect to support Change Healthcare internal and external customers,

while ensuring compliance with enterprise processes, quality, and standards

Requirements:

Minimum of 2+ years of experience working in IT

or related field.

Minimum of 2+ years of experience with Python

and/or React.

Minimum of 2+ years of experience in core AWS

services: Lambda, S3, DDB, Kinesis, CloudWatch,

SNS.

Collaborative with excellent written and verbal

communication skills internally and externally.

Professional experience utilizing AWS Cloud

Technologies.

Professional experience with call flow

development.

Experience with CORS – Cross-Origin Resource

Sharing.

This job will require developing CI/CD processes

and corresponding testing automation for Amazon

Connect in alignment with existing Change

Healthcare cloud processes and procedures.

Preferred Qualifications:

Professional experience with Amazon Connect.

Experience with Scrum/Agile development

methodologies

Strong Cloud experience, with preference for

Amazon Web Services

Proficiency with coding languages such as

Python and Node.JS.

Proficiency with CI/CD methodologies such as

GitLab and/or TerraForm

Experience with containers and/or Fargate

Knowledge of SRE methodologies

Familiarity with Splunk