Lead Software Test Engineer

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions. Job Description Value Proposition Quality-gating a host of mission-critical Enterprise applications for a large bank and thereby enriching one’s domain knowledge of the latest and greatest processes/protocols/standard on the one hand while enhancing one’s testing skills – both manual and automation - on the other.

Job Details Position Title: Lead Software Test Engineer

Career Level: P3

Job Category: Manager

Role Type: Hybrid

Job Location: Bangalore

About The Team The Community Association Banking Technology is a Specialized Business Line Focused on Supporting Property Management Companies, Homeowners Associations, Commercial Property Managers, and Apartment Complex Managers. Servicing 1350+ Property Management Companies, Over 40,000+ HOA’s , 250 HOA’s managed directly by FCB. The Community Association Banking Technology team is growing and seeking a Lead Software Test Engineer to join us.. New joiners can be sure to amass immense knowledge about domain and technology thanks to the free flow of information and mentorship provided by seasoned IT professionals who have been part of this team for so long.

Impact Responsible for technical and operational leadership encompassing both Quality assurance engineers. The role demands advanced expertise in enterprise-scale application Testing. Core accountabilities include translating business and Functional requirements into actionable assignments, maintaining high standards of engineering excellence, and ensuring production support coverage during US off-hours. The position requires hands-on leadership in system Testing & User acceptance Test, technical troubleshooting, as well as direct collaboration with US-based leads for resource planning and delivery management. A proven record in leading distributed teams, driving continuous improvement, and upholding operational stability in complex environments is essential.

Key Deliverables

• Act as the primary point of contact for the QA team based out of India.
• Ensure timely updates are gathered from offshore resources regarding test progress, issues, and dependencies.
• Provide regular status updates to onshore QA Leads.
• Escalate blockers, critical defects, or any risks that may impact project timelines or quality.
• Track and manage defects raised during testing cycles (SIT, QA, UAT).
• Ensure defects are triaged, prioritized before communicating with Onshore QA Leads
• Collaboration tools such as ADO dashboards, scrum board should be maintained up to date to provide transparency into test status and defect lifecycle.
• Test Progress Tracking and Reporting:
• Maintain test progress dashboards, metrics, and daily/weekly QA reports.
• Ensure test coverage and test completion meet the quality gates defined for the project.
• Highlight any gaps or risks in testing to ensure timely mitigation.
• Knowledge Transfer and Support:
• Ensure QA team has clarity on business scenarios and requirements.
• Provide clarifications or arrange walkthroughs from functional teams as needed.
• The QA LEAD should ensure all communication channels (e.g., Teams, ADO, email) are actively used and monitored.
• QA LEAD should proactively plan handoffs and coverage during holidays or unavailability of team members.

Skills And Qualification Minimum 8 years of software testing experience with modern full-stack platforms (.Net Core/Java, relational/document databases, and React/Vue/Angular

Proficiency in testing methodologies and tools.

Experience writing and executing test cases for Pega applications.

Experience with automation testing t…