Customer AI Strategist - Rapidly Growing AI AdTech/MarTech Startup - Salesforce Ventures

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Customer AI Strategist Seeking a seasoned, client-facing Customer AI Strategist to guide enterprise marketers to success in their AI Marketing journey. In this role, you will be a trusted consultant and advisor to senior stakeholders, leading customers to build and implement AI Marketing strategies that drive measurable results. If you thrive at the intersection of data, strategy, and storytelling—and love shaping businesses transformations—this role is for you.

What You’ll Be Doing

• Strategic AI Marketing Advisory - Serve as a senior advisor to customer executives and teams, shaping their AI Marketing adoption roadmap and ensuring solutions deliver measurable impact.
• Customer Relationships - Own strategic relationships with key accounts, delivering executive-level insights, quarterly business reviews, and tailored optimization plans that drive retention and growth.
• Market Intelligence - Stay ahead of AI, SaaS, SEO, and marketing technology trends—bringing forward-looking insights to customers and helping anticipate industry shifts.
• Innovation & Best Practices - Identify and codify patterns from customer engagements to shape the company’s best practices, thought leadership, and playbooks for AI-powered performance.
• Cross-functional Partnership - Collaborate with product, account, and operations to bring customer feedback into product strategy and ensure alignment between customer outcomes and the company’s roadmap.

Qualifications

• 5+ years of relevant experience owning customer relationships in customer-leading roles (e.g., technical account management, consulting, or analyst work) or demonstrable analytical experience within a SaaS company.
• Experience in data analysis and optimization, ideally within a SaaS or AI-focused environment.
• Strong ability to translate complex data into meaningful strategies and recommendations.
• Familiarity with prompt engineering and large language model (LLM) behavior is a major plus.
• Experience working with analytics tools (e.g., Excel, SQL, BI dashboards).
• Excellent communication and presentation skills—confident working with both technical and executive stakeholders.
• Strong program and project management skills with a proven ability to juggle multiple clients and deadlines.
• Bachelor’s degree in a technical, business, or finance-related field preferred.
• Demonstrated grit and resourcefulness—you find creative solutions, adapt quickly, and aren’t afraid to roll up your sleeves in a fast-paced, evolving environment.
• Thoughtful and strategic thinker with the ability to anticipate needs, ask the right questions, and deliver insights that truly drive value.
• Commitment to craftsmanship—you take pride in delivering high-quality work, paying attention to the small details while keeping the big picture in mind.
• Comfortable navigating ambiguity and learning new tools, processes, or technologies to get the job done.

Nice To Haves

• Background in SEO (e.g., keyword strategy, performance analysis, organic growth).
• Experience in digital marketing or campaign performance analysis.
• Prior roles in SEO analysis, marketing operations, or conversion optimization.

Company Values

• Demonstrated grit and resourcefulness—you find creative solutions, adapt quickly, and aren’t afraid to roll up your sleeves in a fast-paced, evolving environment.
• Thoughtful and strategic thinker with the ability to anticipate needs, ask the right questions, and deliver insights that truly drive value.
• Proven ability to collaborate across functions and roles, fostering open communication and shared ownership of outcomes.
• Commitment to craftsmanship—you take pride in delivering high-quality work, paying attention to the small details while keeping the big picture in mind.
• Self-starter with a proactive mindset and a strong sense of accountability—able to drive projects forward independently while staying aligned with team goals.
• Comfortable navigating ambiguity and learning new tools, processes, or technologies to get the job done.

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