Manager of Network and Telecommunications Services

Optomi, in partnership with a leading retail organization, is seeking a Manager of Network and Telecommunications Services to lead the strategy, delivery, modernization, and 24/7 operation of a large-scale enterprise network and voice environment.

This is a high-impact leadership opportunity supporting more than 1,300 distributed locations. The role will lead a team of approximately 14 internal employees and contractors while managing a primarily offshore MSP model. The right candidate will combine strong technical knowledge with people leadership, vendor governance, operational ownership, and modernization experience.

What the Right Candidate Will Enjoy:

• Leading enterprise-wide network and telecommunications services
• Managing internal teams, contractors, and offshore MSP resources
• Supporting a large, highly distributed, 24/7 environment
• Driving major network modernization and infrastructure refresh initiatives
• Working with HPE Aruba, Fortinet, Palo Alto, F5, Infoblox, SD-WAN, SASE, Azure, and GCP
• Influencing technical direction, vendor strategy, service quality, and long-term network capabilities
• A leadership role where technical expertise, people development, service ownership, and vendor management are highly valued

Experience of the Right Candidate:

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field
• 10+ years of experience across network engineering, operations, architecture, or service delivery
• 5+ years of management experience leading internal teams, contractors, or offshore MSP resources
• Strong experience with BGP, OSPF, EIGRP, MPLS, WAN, LAN, WLAN, and SD-WAN
• Experience with Fortinet, Palo Alto, F5, HPE Aruba, Infoblox, Azure, and GCP
• Experience managing network availability, performance, capacity, resiliency, and major incidents
• Strong experience governing MSPs, carriers, vendors, SLAs, escalations, and service delivery
• Experience leading large-scale network migrations, modernization programs, and operational improvements
• Strong communication and leadership skills across technical teams and executive stakeholders
• Proven ability to lead technical teams, develop employees, manage competing priorities, and drive operational improvements
• Strong communication and collaboration skills across Architecture, Security, Operations, Service Delivery, and executive stakeholders

Responsibilities of the Right Candidate:

• Lead, mentor, and develop internal network engineers, contractors, and offshore MSP teams
• Oversee the design, implementation, delivery, and 24/7 operation of enterprise network and voice infrastructure
• Support WAN, LAN, WLAN, SD-WAN, voice, firewall, load-balancing, and cloud-connectivity environments
• Ensure the availability, stability, resiliency, scalability, security, and performance of network and telecom services
• Partner with Architecture and Information Security teams to establish technical standards and execute modernization initiatives
• Manage network performance, capacity planning, service health, and continuous-improvement efforts
• Govern MSP, carrier, and vendor performance while ensuring SLA compliance, service quality, and accountability
• Lead major network incident response and coordinate technical teams through service restoration and root cause analysis
• Drive operational excellence through automation, monitoring, documentation, process improvements, and proactive problem management
• Manage budgets, resource planning, cost-efficiency initiatives, and vendor relationships
• Collaborate with Service Delivery, Operations, Security, Architecture, and business stakeholders on enterprise technology initiatives

Nice-to-Have Experience:

• Retail industry experience
• Cisco CCNP certification or higher
• Palo Alto PCNSE certification
• Fortinet NSE certification
• F5 Certified Technology Specialist certification
• ITIL Foundation certification
• Experience leading large-scale network modernization or transformation initiatives
• Experience managing major incidents in highly available, 24/7 enterprise environments
• Experience improving network operations through automation, monitoring, and proactive service management
• Experience managing enterprise voice and telecommunications platforms