Administrative Assistant for Senior Sales Leader

At Tom James Company, an Assistant supports our sales team members, store leaders, and key organizational leaders in fulfilling our mission to be a global leader in the fashion industry. An Assistant is a valued member of the Tom James sales support team.

We currently have a part-time opening in our New York, NY office for a Senior Sales Leader. Our position is for 40 hours per week at $26-$30 per hour, based on qualifications. We offer a generous PTO plan, paid holidays, and a 401(k) plan.

This is a fully in-office position, with work from home capability on a limited occasional basis.

Responsibilities include:

Inventory Management

• Maintaining a system for keeping track of all inventory, as well as timelines for orders in process
• Prepping clothing to be delivered and assuring quality of all arriving inventory
• Work with CRM and order system to assist with alterations, returns, and delivery of clothing
• Occasionally attending client appointments with sales professional when extra assistance is needed

Client-facing Communication:

• Providing excellent and timely customer service for any client questions pertaining to their orders and appointments
• Setting up appointments and managing follow-up reminders
• Arranging pick-ups and deliveries with clients
• Problem solving for client issues that come up

Providing administrative support to sales professional

• Creating efficient processes for communication and organization
• Coordinating daily schedule of both client and intraoffice meetings
• Interface with factories, home office, and outside vendors on a regular basis
• Assist with payments and order entry
• Helping to keep selling materials, such as fabrics, organized
• Assist with wardrobe coordination for clients on occasion
• Some personal assistance on occasional basis

Prospecting new clients

• Using internet and social media, including LinkedIn, Instagram, and Zoom Info for potential client research
• Entering leads into proprietary system
• Sending introductory and promotional messages
• Creating call lists/hot lists for client meetings

Maintaining a professional image to interface with high-end clientele

A successful candidate fits the following criteria:

• Confident, independent worker
• Strong communication skills (verbal, written, listening)
• Excellent organizational skills and highly detail-oriented
• Outstanding time management skills
• Professional customer service skills
• Familiarity with LinkedIn
• Proficient with Google Suite, experience with Slack and Asana (or similar task-management tool) preferred
• A motivated problem solver who is comfortable being flexible in a fast-paced environment
• Able to bend and lift 30 lbs
• Comfortable with out-of-office errands
• Two years administrative experience is preferred.
• Experience with a sales-oriented environment is a plus!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.