Help Desk / Network Engineer

Help Desk / Network Engineer

Salary: $80,000–$90,000 per year

Location: Hybrid (Babylon, NY) with regular onsite client visits throughout Long Island and the New York metropolitan area.

About Us

IT Group of NY is a Managed IT Services provider with more than 20 years of experience supporting businesses throughout the New York area. Our primary focus is providing exceptional IT support and cybersecurity services to law firms, where responsiveness, professionalism, and attention to detail are critical.

We’re looking for an experienced Help Desk / Network Engineer who enjoys solving challenging technical problems, can work independently, and takes ownership of issues from start to finish. This is not an entry-level help desk position—we’re seeking someone who can confidently troubleshoot complex technical issues while providing outstanding customer service.

What You’ll Do

• Provide Tier 2 and Tier 3 technical support to business clients both remotely and onsite.
• Diagnose and resolve Windows and macOS workstation issues.
• Troubleshoot Microsoft 365, Exchange Online, Azure AD/Entra ID, SharePoint, and OneDrive.
• Configure, maintain, and troubleshoot Windows servers and Active Directory environments.
• Troubleshoot networking issues including firewalls, switches, wireless networks, VPN connectivity, DNS, DHCP, and TCP/IP.
• Install, configure, and deploy desktops, laptops, printers, and other business technology.
• Respond to support requests through our ticketing system while maintaining accurate documentation.
• Collaborate with other engineers on complex issues and infrastructure projects.
• Perform routine maintenance, patch management, and proactive system health checks.
• Participate in client onboarding, technology upgrades, and occasional after-hours maintenance windows.

What We’re Looking ForRequired Qualifications

• 5+ years of professional IT support experience in a Managed Service Provider (MSP), corporate IT department, or similar environment.
• Strong experience supporting both Windows and macOS operating systems.
• Advanced knowledge of Microsoft 365 administration.
• Experience supporting Windows Server, Active Directory, Group Policy, DNS, DHCP, VPNs, and networking fundamentals.
• Excellent troubleshooting and analytical skills with the ability to independently diagnose complex technical issues.
• Outstanding communication skills with a strong customer service mindset.
• Ability to prioritize multiple issues in a fast-paced environment.
• Comfortable working independently while also collaborating with a technical team.
• Valid driver’s license and reliable transportation for local client visits.

Preferred Qualifications

• Experience supporting law firms or other professional service organizations.
• Experience with Kaseya, Datto RMM, Autotask PSA, or similar MSP tools.
• Experience with Microsoft Intune, Entra ID, and endpoint management.
• Technical certifications such as Microsoft, CompTIA, Cisco, or equivalent.

You’ll Be Successful Here If You…

• Enjoy solving problems that don’t have obvious answers.
• Take ownership of issues instead of passing them along.
• Communicate clearly with both technical and non-technical users.
• Stay calm under pressure and can juggle multiple priorities.
• Like learning new technologies and continually improving your skills.
• Enjoy working with a collaborative team that supports one another.

What We Offer

• Competitive salary: $80,000–$90,000
• Hybrid work environment
• Health, dental, and vision insurance
• Health Savings Account (HSA)
• 401(k) with company match
• Paid Time Off
• Opportunities for professional development and technical growth
• A collaborative, experienced team that values quality work and exceptional client service

If you’re an experienced IT professional who enjoys solving complex technical problems, providing exceptional customer service, and working with a team that values expertise and accountability, we’d love to hear from you.

Pay: $80,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Babylon, NY 11702