Senior IT Engineer (AI)

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.

Our success is powered by extraordinary people who bring our core values—Be an Owner, Growth Mindset, Run as One, Transparency —to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!

As a Senior IT Systems Developer (AI) at Iterable, you will help us build the connective tissue between AI platforms and the business systems our teams depend on every day. Reporting to the Senior Director of IT, you will design and build integrations that help teams across the company use AI tools safely and effectively—connecting them to systems like Salesforce, Snowflake, and ADP.

This role is equal parts builder and operator. You’ll lead on AI integration work while growing your skills in infrastructure engineering, partnering with Enterprise Security to help shape how we approach AI-assisted development. One of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.

Responsibilities

• Integration & Automation: Design and build integrations between AI platforms and corporate business systems, including API development and workflow automation.
• AI Operationalization: Evaluate and operationalize AI tools as the company’s needs evolve—starting with Gemini Enterprise.
• Cloud Resource Management: Manage the GCP resources that support our AI environment—APIs, billing, project configuration, and access controls.
• Security Partnership: Partner with Enterprise Security to support the “vibe coding” approval process, helping teams build AI-assisted applications securely.
• Infrastructure Support: Support IT infrastructure operations including certificate management, DNS administration, and Terraform-based infrastructure-as-code practices.

Qualifications

• System Integration: Proven experience building integrations, automations, or tools that connect disparate systems.
• API & Cloud Proficiency: Professional experience working with APIs, scripting, and cloud platforms.
• AI Implementation: Experience as an AI practitioner, moving beyond prompting into building with AI tools.
• Technical Communication: Ability to communicate clearly with both technical and non-technical colleagues.
• Operational Mindset: Demonstrated ability to manage both creative development and steady-state operational tasks.

Additional (Preferred)

• Familiarity with Terraform or other infrastructure-as-code tools.
• Experience with enterprise integrations involving Salesforce, Snowflake, or HRIS systems.
• Familiarity with MCP (Model Context Protocol) or AI agent frameworks.

Perks & Benefits For US-Based Candidates:

• Paid parental leave
• Competitive salaries, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Balance Days (additional paid holidays)
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO
• Monthly Employee Wellness & Professional Development allowances
• Pre-tax commuter benefits
• Complete laptop workstation

The US base salary range for this position at the start…