Co-op/Intern Content Developer

About Kinaxis

Are you looking to join an innovative, market-leading company where you can truly elevate your career? At Kinaxis we are serious about culture, we are serious about technology, we are serious about customers, and we are serious about not taking ourselves too seriously. If you are looking to be part of an incredible growth story, then we might just be the place for you!

In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, 6 global office and a best-in-class HQ in Ottawa, Canada. As winners of several Top Employer awards globally, we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today.

Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains, and supporting the people who manage them. Our powerful, AI infused platform provides full transparency and visibility across end-to-end supply chains, enabling our customers to make faster, better decisions. We are trusted by renowned global brands to provide the agility and predictability needed to navigate today’s volatility and disruption. With more than 40,000 users in over 100 countries, we are expanding our team as we continue to innovate and revolutionize how we support our customers.

About the team

At Kinaxis, we build powerful software solutions that are transforming the supply chain industry. To support product adoption and success, we’re looking for a driven and detail-oriented Intern Content Developer focused on  product documentation . Our team is responsible for creating and maintaining high-quality documentation and knowledge assets that enable users, customers, partners, and internal teams to effectively learn, use, and master the  Kinaxis Maestro  tool.

You’ll be part of the Product Development organization, contributing to the creation of clear, user-focused documentation including in-product help, technical guides, release notes, and “what’s new” product updates. Your work will help demystify complex functionality and ensure users can find accurate and actionable information when and where they need it.

About the role

Location

You must be in the Ottawa, Canada office at least three days a week.

Term Duration

This is a full-time, 8-month position, starting September 2026.

Co-op / Intern Eligibility

This position is open to co-ops and interns. To be eligible, you must be currently enrolled in full-time education or be a recent/upcoming graduate within 12 months of the placement end date.

Compensation range

$19.46 - $28.55 hourly rate. The final offer within this range will reflect the candidate’s skills, year of education, and experience.

Vacancy Status

This is an existing job vacancy.

What you will do

• Develop and maintain user-centered documentation, including in-product help, technical manuals, feature documentation, and knowledge base articles.
• Participate in planning and content strategy discussions with product managers, developers, and UX designers.
• Research new product features and translate technical specifications into clear and concise end-user documentation.
• Write, edit, and test a variety of content formats primarily product documentation, but also customer-facing FAQs, onboarding guides, and best practices.
• Produce “what’s new” videos to highlight new feature releases and product enhancements.
• Contribute to content management workflows and help ensure consistency in style, structure, and tone across all documentation assets.
• Experiment with AI tools and content delivery innovations to support scalable documentation strategies.
• Follow established templates and standards, while also contributing to new documentation structures as needed.

What we are looking for

• Enrolled in or recently graduated from a program in Technical Writing, English, Communications, Journalism, Linguistics, or a related field.
• Strong writing, editing, and proofreading skills, with a focus on clarity and usability.
• Passionate about product documentation and helping users understand complex systems.
• Self-motivated, organized, and able to work independently and in cross-functional teams.
• Comfortable adapting to changing priorities in a fast-paced environment.
• Familiarity with documentation and content authoring tools (e.g., MadCap Flare, Microsoft Word).
• Working knowledge of content manag…